These cookies are required for the website to function properly. They ensure security, enable basic features like page navigation, and store user session data. You cannot disable these cookies.
- Concierge Service App
- Implementation
How a Concierge Service App rollout works
Set up the property, rehearse a stay and establish daily review owners.
Map the property
Add guest party conventions, bookable resources, capacities, staff and resource types.
Set rates and access
Enter dated rate plans and assign each team member the role needed for their work.
Rehearse a booking
Capture a requested stay, check its dates and resource, confirm it and record arrival.
Rehearse service and finance
Assign a guest request, add a specialty reservation, record charges and review payment evidence.
Start daily review
Agree who checks requested stays, due work, drafts and pending receipts each shift.
What the customer provides
Prepare the resource inventory, guest import, staff roster, dated rate rules and current bookings. Finance should provide the method for verifying receipt references and the property’s rules for posting, voiding and checkout review. The concierge team should provide outlet names and the process for confirming a restaurant or spa time.
Changing it afterwards
When a resource, rate or staff assignment changes, review affected current bookings and open requests. A new rate plan need not rewrite the nightly rate already recorded on an older reservation. Keep correction decisions visible on the relevant charge or payment record. The process pages give cases for rehearsing a change before using it on a guest stay.
Set up Concierge Service App your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.