1. Concierge Service App
  2. Reports and analytics
Reference

Reports for the questions your team asks

Answer daily questions about reservations, service work and guest accounts.

Overview
Concierge Service App · Overview

Concierge Service App dashboard

This quarter

Guest requests in view
6
Cleaning
2
Maintenance
2
Guest service
2

Bookings by status

How far records got this quarter

StageReachedStep
Requested32
Confirmed1547%
Checked in1067%
Checked out770%

Guest count by status

Sample totals per stage

6.0k0
2.0kRequested
2.0kConfirmed
2.0kChecked in
2.0kChecked out
6.0kCancelled
Example screen with sample data

Questions to answer

Booking status by arrival date List

Which requested stays still need a decision before the guest arrives?

Resource occupancy status List

Which resources are available, occupied, cleaning or under maintenance?

Guest request workload List

Who owns the service work due today?

Charges by booking Grouped

Which posted amounts belong to the stay under review?

Payment evidence by booking Grouped

Which receipts have been confirmed or refunded?

More reports

Upcoming rate plans List

Compare effective dates, unit types, nightly prices and minimum stays.

Outlet reservations by stay Grouped

Show restaurant and spa reservations beneath each booking.

Guest stay history Grouped

Show each guest's bookings, dates, resources and statuses.

Set up Concierge Service App your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started