Questions, answered

Click Get started, then use Proto to configure Courier & Parcel Management for your business. Begin with a familiar partner lane, a bounded dispatch shift and a dispatcher-supervisor pair that can rehearse both a completed delivery and an exception.

Record the operating organization, assigned owner, transport partner and promised delivery. Add ordered stop windows and an eligible driver-vehicle assignment so the dispatch team can explain how the plan will be performed.

Examine driver eligibility across the assignment interval, vehicle equipment and capacity, readiness and critical defect evidence. Check existing commitments before confirming another interval for the same driver or vehicle.

Use Pickup, Sortation, Out For Delivery, Delivered and Exception. Retain the tracking number, physical scan time and supported package weight with the correct load and organization.

Transport Supervisor independently approves, rejects or returns the submitted revision with a reason. The dispatcher who prepared the scan cannot provide its independent approval.

The receiving procedure uses provider event identity to return the existing result. A tracking number can have different valid milestones, so distinguish the event identity from the parcel identity during setup.

Obtain the recipient proof reference for the correct stop and the actual delivery time. Check the whole load before marking it Delivered; partial or refused service remains an explicit Exception.

Compare actual delivery with the original promised time. Keep that promise intact so the delivery-week and late-delivery review reflects the commitment the team originally made.

Read the current revision, stops, decisions and operation receipts before requesting an authorized correction. Preserve executed evidence and use a fresh submission when a returned scan needs another review.

Transport Supervisor checks the operation receipt against linked local effects before another attempt. Record completion only when the expected effects match; otherwise retain the discrepancy for review. Follow Correct and reconcile.