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- Courier & Parcel Management
- Who it's for
- Regional courier partners
Regional courier partners
Courier operators working with regional delivery partners need a consistent record of what each partner reported and which load it concerns. Dispatcher prepares the counterparty and promise, while Transport Supervisor examines exceptions and accepted parcel evidence. Stable references help the team investigate a disputed handoff without reconstructing it from messages between shifts.
How Courier & Parcel Management is set up for you
Partner context
Keep the partner's contact, address and eligibility note with its operating organization. The load counterparty identifies the partner responsible for that work, even when several partners serve similar areas.
Provider events
Arrange the partner scan connection and preserve its event identity. Review tracking number, event time and scan type against the correct load before accepting a milestone.
Traceable outcomes
Follow the operation receipt from an action to its local effects. A timeout needs an evidence check before the team repeats a partner-facing execution.
Courier operators working with regional delivery partners need a consistent record of what each partner reported and which load it concerns. Dispatcher prepares the counterparty and promise, while Transport Supervisor examines exceptions and accepted parcel evidence. Stable references help the team investigate a disputed handoff without reconstructing it from messages between shifts.
Choose a partner lane that the dispatch team knows well and prepare its stop sequence and delivery commitment. Agree how the partner provides pickup evidence, scan events and recipient proof. Use the partner reference consistently across the receiving connection and the load record so staff can investigate an event without relying on similar customer or route wording.
Rehearse a partner sending the same event twice, then sending a different event for the same tracking number. The first case should return the existing outcome; the second should remain eligible for its own evidence review. Have Transport Supervisor return a scan whose load association is wrong and require a corrected submission with a fresh decision.
Next, interrupt an acceptance after a local effect persists. Use [Correct and reconcile](/courier-parcel-management/processes/correct-and-reconcile) to inspect that effect before another attempt. Expand the partner scope after the team can explain the ordinary handoff and an uncertain result from the retained evidence. Agree provider transport and access in [Integrations](/courier-parcel-management/integrations).
Features to start with
Load planning
Build a feasible courier load around its partner, promised delivery and ordered stop windows.
Parcel milestones
Record physical parcel events with their tracking number, scan time and supported package weight.
Independent scan review
Review each submitted parcel scan revision independently and retain the reason for its outcome.
Roles on the team
- Dispatcher
- Prepare assigned operational records and execute eligible reviewed actions.
- Transport Supervisor
- Review eligible revisions independently and reconcile operational evidence.
- App Administrator
- Maintain organization configuration and membership.
Set up Courier & Parcel Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.