Applicants and organizations

The App Administrator keeps an applicant linked to the organization that owns the credit case. The applicant record holds a name, code, contact, address, active setting and eligibility note. Those details give Operations Manager a stable identity to use when a new request arrives. A returning applicant can have another application without replacing the history of an earlier request.

For example, a business applies for a new facility after an earlier case was confirmed. Operations Manager should select its existing applicant record, inspect the contact and eligibility note, and create a separate application for the new purpose and requested amount. The older decision stays with its own case. A changed contact should not make an old decision appear to belong to a different applicant.

• Organization. Parties sets the operating organization, currency and time zone for applicant and application records.
• Applicant. Applicants keeps the identity, active state and eligibility note used during intake.
• People. People links named staff to the organization and their user identity for assignment and review.

Decide which organization owns each applicant and which staff may maintain applicant details. Agree how to handle an inactive applicant, a changed contact and two records that appear to represent the same party. Establish who writes the eligibility note and what evidence belongs in the application attachments instead. Keep an applicant’s code stable so staff can find the right record when names are similar.

The App Administrator maintains this reference data. Operations Manager uses it to prepare cases. Credit Reviewer needs the identity and scope to assess the submitted revision independently. Auditor can follow the recorded organization and applicant relationship when reviewing a decision later. The team should check the role boundary with a real case before using the list for routine work.

Choose an active applicant in the intended organization. Create a draft application with that applicant, a named assignee, a purpose and a requested amount. Check that the reviewer can open the case and see the eligibility note in its applicant context. Then create another application for the same applicant and verify that both cases retain their separate revisions, decisions and provider evidence. Try an inactive applicant as a deliberate exception and decide who resolves the intake issue.

• Active applicants. Find the applicant identity and contact before opening a new case.
• Applications in review. See cases using the applicant record before a decision.

See application review and provider follow-up.