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Feature · Practice and accounts

Practice and accounts

Keep firm entities, client counterparties and staff ownership attached to each pursuit.

OverviewClient accounts
Architecture Firms CRM · Practice and accounts

Client accounts

Accounts

New
NameCodeContact nameAddressEligibility noteOrganization
Account 123CDE-435Contact 144B-11EN-279ORG-4991
Account 340CDE-228Contact 545J-4EN-175ORG-1935
Account 856CDE-719Contact 661S-13EN-439ORG-6373
Account 176CDE-114Contact 515E-18EN-166ORG-1262
Account 265CDE-299Contact 431F-13EN-611ORG-2602
6 of 6 records
Account 123Accounts · ACC-39732
CodeCDE-435
Contact nameContact 144
AddressB-11
Eligibility noteEN-279
OrganizationORG-4991
Example screen with sample data

What you can do

Start with the firm and the client

An architecture pursuit needs a practice entity and a counterparty before anyone can interpret its value. The practice entity identifies which firm owns the work. The client account identifies the organization the team is pursuing, with a named contact, address and eligibility note. A fee opportunity links both contexts through its organization and counterparty references. When several staff members discuss the same commission, that common record keeps the team looking at the same client.

The practice also maintains team members. Each member belongs to an organization and points to a platform user. The member record carries the staff name, active state, role name and time zone. The opportunity names one member as owner; a reviewer decision and uploaded attachment each name their own acting member. Those references help a principal distinguish who owns the relationship from who made a review decision or added evidence.

How the work is organized

  • Firm scope. Start with the organization that owns the account, the opportunity and any related design RFP.
  • Client identity. Give each account a name, code, contact name and address that the pursuit team can recognize.
  • Staff attribution. Link the opportunity owner, reviewer and uploader to team member records so handoffs have a named person.

What to agree during setup

Agree which practice entity owns a pursuit when the firm has more than one organization. Decide how client and partner accounts are named and coded. Decide who confirms whether an account is active and what belongs in its eligibility note. Map active staff to their users before assigning opportunities; a name alone is a poor substitute for a reliable owner. Set access so business development can maintain account details while Admin maintains organization and staff identity records.

Check the handoff on an actual case

A principal hears about a civic library commission. The business development lead checks whether the city agency already has an account, updates its contact name and eligibility note, then opens a pursuit against that account. The opportunity points to the practice entity and to the lead who will own the relationship. The proposal coordinator can now attach a design RFP to the same pursuit without copying the account address into a second client record. When another team member uploads a site brief, the file keeps that uploader’s identity.

Before the team sends a proposal, the principal checks the counterparty and practice entity. If the commission is being pursued by a different office, Admin corrects the organization mapping and the lead confirms the opportunity’s ownership. The account remains the shared client reference for later pursuits.

What your team sees

  • Client accounts — Client and partner organizations with contact and eligibility details.
  • Open pursuit pipeline — Active opportunities with their named owners and client counterparties.

Follow the work through

Account to qualified pursuit shows how the client record becomes active pipeline work. Review access before the first assignment.

What it keeps track of

Data model
Organizations
Firm entities that own accounts and pipeline records
Accounts
Client and partner organisations engaged by the practice
Team members
Practice staff mapped to authenticated platform users
Users
Users
Opportunities
Business development opportunities and fee pursuits

Who uses it

Permissions
Business Development Lead
Maintains client context.
Admin
Manages organization and identity mapping.
Practice Principal
Checks ownership before major pursuit decisions.

Set up Architecture Firms CRM your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started