1. B2C CRM
  2. Relationship and operating reports
Reference

Reports for the questions your team asks

Explain pipeline expectations, segment decisions and operational exceptions from their source records.

Overview
B2C CRM · Overview

B2C CRM dashboard

This quarter

Customer segments in view
6
Total revision
3,070
Submitted
6
Evaluated at in 14 days
2

Opportunities by status

How far records got this quarter

StageReachedStep
New31
Qualified619%
Proposal233%
Negotiation150%

Expected value USD by status

Sample totals per stage

1.0k0
-5000New
-2000Qualified
0Proposal
1.0kNegotiation
1.0kWon
Example screen with sample data

More reports

Open expected value by stage List

Sum Opportunities.expected value USD by Status for New, Qualified, Proposal and Negotiation within authorized organizations.

Weighted forecast by owner Grouped

Group open Opportunities by Organization and Owner and calculate expected value USD multiplied by probability percent divided by 100, displaying missing probabilities separately.

Expected close by week List

Group open Opportunities by expected close date week using the agreed organization time zone and show the associated expected value.

Segment review progress Grouped

Group customer segments by Organization and Status and show segment name, qualified members and evaluated at without treating overlapping segment counts as unique consumers.

Activity outcomes by relationship Grouped

Group relationship activities by Parent and activity type and show due at, completed at, Revision and Outcome.

Review decisions by source revision Grouped

Group review decisions by Parent and source revision with Reviewer, Decision, decided at and Reason.

Operation exceptions by action List

Group operation receipts by Action and result state with expected revision and failure reason for Failed and needs review cases.

Won and lost relationship outcomes List

List Opportunities with Status Won or Lost, retained expected value USD, won at and loss reason without representing expected value as booked revenue.

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