1. Travel Agency CRM
  2. Features
  3. Review and evidence
Feature · Review and evidence

Review and evidence

Review decisions record the proposal or opportunity under review, the reviewer, decision date, decision, reason and independence flag.

OverviewProposal Decisions
Travel Agency CRM · Review and evidence

Proposal Decisions

Review decisions

New
Parent opportunityTravel proposalReviewerDecisionDecided atReason
OPP-64034TP-2251Approve18 OctApprove rd-654
OPP-66991TP-4959Return24 OctReject rd-242
OPP-12225TP-7031Approve21 OctReturn rd-987
OPP-53428TP-6528Return05 OctApprove rd-275
OPP-79388TP-6769Approve23 OctReject rd-227
6 of 6 records
Approve rd-654Review decisions · RD-29301
Approve
Parent opportunityOPP-64034
Travel proposalTP-2251
Decided at18 Oct
Independent✓
Example screen with sample data

What you can do

Review and evidence in daily work

Review decisions record the proposal or opportunity under review, the reviewer, decision date, decision, reason and independence flag. Operation receipts record a named action, its result, actor, date and optional external reference. Attachments keep supporting files or links with the opportunity or travel proposal. Together these records let the sales manager trace how a proposal reached its current state. The proposal reviewer can compare the decision source revision with the proposal, while the coordinator can inspect the receipt status. Both records point back to the client opportunity.

How the work is organized

  • Starting record. Open the relevant client or opportunity before changing the trip work. Keep the organization and owner aligned with the rest of the case.
  • Action and timing. Record what the consultant did, when the next response is due, and which person must act. The manager can then discuss a specific record.
  • Review trail. Use the linked proposal, activity, decision or receipt to explain a change in stage. Keep the reason beside the affected trip.

What to agree during setup

Agree who checks the independent decision recorded during submission, what evidence belongs on a decision, and how failed or needs-review receipts are assigned. Use a real client and a real proposed trip to test these choices. The sales manager should settle who edits commercial details, who handles follow-ups and how a consultant hands work to review. The first operating cycle should be small enough to inspect each transition by hand.

A client may ask for a revised itinerary while the opportunity remains open. Keep the client contact, proposal owner and next step current as that discussion changes. The agency should agree who updates the record after the conversation and when the manager expects to see it.

Check the handoff on an actual case

Record Travel Proposal records an independent approval on the current revision of a group trip proposal. The coordinator checks the receipt for Record Travel Proposal and the attachment with the itinerary reference. The reviewer compares the recorded decision and source revision with the proposal. If a decision returns or rejects an item, its reason stays attached to the decision. The consultant can revisit the proposal with that context rather than treating the status as a complete explanation. After the handoff, check the linked records from the opportunity and confirm that the owner and reviewer can each find the information needed for their part. A manager should be able to explain the current state from the record without asking the consultant to reconstruct it.

What your team sees

  • Proposal Decisions — Inspect reviewer, source revision, decision date and reason.
  • Action Receipts — Trace the action, actor, recorded date and result.

Follow the work through

See the related process for the handoff, and the data model for the linked records.

What it keeps track of

Data model
Review decisions
Each record is an approval or rejection on a deal, used to track who decided what and why.
Operation receipts
Each record is proof that a step in a deal happened, used to confirm and audit what was done.
Record attachments
Each record is a file or link tied to a deal, used to keep supporting documents and notes together.
Travel proposals
Travel proposal records: consultant, proposal date, quantity, reference number and review lifecycle.
Opportunities
Each record is one potential trip or deal with a client, used to track its progress and value.

Who uses it

Permissions
Proposal Reviewer
, Operations Coordinator, Sales Manager work with these records.
The consultant keeps the customer conversation and next action current; the manager or reviewer checks the decision that follows.

Set up Travel Agency CRM your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started