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- DNS & Domain Management
- Who it's for
- Internal IT teams
Internal IT teams
A central IT group can keep domain names beside the service records used for incidents, changes and requests. The domain owner and service operator may be different people, so the handoff needs a linked record.
How DNS & Domain Management is set up for you
Portfolio work
Keep the domain name, registrar, expiration date, renewal choice and owner together. Review these details before a record change is prepared.
DNS decisions
A proposed entry identifies its domain, type, host, value and TTL. The reviewer checks the proposed values before approval and follows the provider response before treating it as published.
Service context
Link incidents and changes to the service they affect. A planned change carries risk, a window and a rollback plan; an incident carries its assigned responder and dated updates.
A central IT group can keep domain names beside the service records used for incidents, changes and requests. The domain owner and service operator may be different people, so the handoff needs a linked record.
Begin with a bounded set of owned domains and the DNS entries that matter to the team. Assign an owner to each domain and identify the portfolio reviewer and DNS reviewer. Import current registrar and expiration details before asking the team to assess renewal work. Take one proposed record through review, arrange publication with the provider, then compare the final record with its response.
Rehearse an approaching expiration and a provider rejection as exceptions. The team should be able to tell which owner must act on the renewal and which approved entry is still waiting on the external provider. If a service change accompanies the record, review the service, scheduled window and rollback plan in the change record. If a disruption occurs, record the actual acknowledgment time and an authored update.
Use [the domain review process](/dns-domain-management/processes/domain-and-dns-review) to work through the first case.
Features to start with
Roles on the team
- Domain Owner
- Owns registration context and renewal review for assigned domains.
- Portfolio Reviewer
- Reviews domain identity, registrar, expiration, owner and renewal choice.
- DNS Reviewer
- Decides whether a proposed DNS entry is ready for publication.
- Service Operator
- Plans changes and responds to incidents affecting linked services.
Set up DNS & Domain Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.