Delivery and returns

• Pick and dispatch. Assigned pick tasks consume reserved quantities. A shipment records the actual bounded quantity and the source order line; dispatch evidence fixes when stock left custody.
• Route and attempt. Delivery Routes hold the operator, coordinator, warehouse, planned window and ordered stops. Actual visits live in delivery attempts and line outcomes in delivery results.
• Return. A return authorization bounds the original commercial or stock scope. Physical receipt or dispatch and later disposition remain separate from credit and refund.

A planned route is a plan. It cannot establish a successful delivery. Where title passes at delivery, dispatched goods remain owned in transit until the accepted delivered portion transfers title. This distinction affects when the related order quantity can be billed.

Choose the title rule used for each order and the evidence required at dispatch and delivery. Assign who coordinates routes and who records attempts. Agree how refused goods return to custody and how damaged goods are held for review. Sales, warehouse and finance need the same source line, but different decision authority.

Define the authorization limits for customer and supplier returns. Warehouse Manager decides the physical disposition after actual quantity is known. Finance Manager reviews any credit or refund separately. A return reason alone must not create stock, customer credit or cash movement.

A dealer orders two lots of stocked goods. Pick only the available quantity, then release a route with an assigned operator, planned stop window and transport evidence. Dispatch a bounded shipment. At the first visit, the dealer accepts part and refuses part. Record the visit once and allocate accepted and refused quantities to the shipment line. The refused portion must not look delivered or billed.

Authorize a return against the original line for the physical goods that come back. Record actual quantity and its destination. Review whether it can be restocked, held, reworked or scrapped. Then follow the separate financial decision on a credit or refund. If the driver corrects a mistaken visit record, preserve the original and link the correction so service and stock results do not double count.

• Delivery route schedule — Released and active routes with planned windows and assigned operators.
• Delivery exceptions — Routes with unresolved transport or stop outcomes.
• Dealer order board — Orders that still have unfulfilled or partially shipped demand.

Use dealer order to delivery and returns to resolution.