Fulfillment and delivery

Warehouse Operator picks against an eligible reservation and order line. The pick task carries an assignee, planned interval and picked quantity. A shipment links its lines to the same accepted demand. The title rule distinguishes dispatch from confirmed delivery. A ready shipment needs positive verified quantity before dispatch; a planned route by itself establishes no physical handoff.

• Source. Agree the route owner, source warehouse and transport evidence before release.
• Decision. Warehouse Operator should verify the pick against the reservation and record the actual dispatched quantity.
• Evidence. For a refused line, keep the refused quantity out of accepted delivery.

Warehouse Manager releases a route with its assigned operator, source warehouse, transport reference and ordered stops. The operator records arrival and completion evidence at each stop. Accepted, refused, failed and damaged quantities are allocated to shipment lines, allowing a single visit to produce mixed outcomes. Exceptions remain open for correction or rescheduling without rewriting the original visit.

Agree the route owner, source warehouse and transport evidence before release. Warehouse Operator should verify the pick against the reservation and record the actual dispatched quantity. The route schedule helps plan work; the stop attempt and line result establish what the dealer received.

A route carries a shipment with two lines to one dealer. The first line is accepted in full; part of the second line is refused. Record one stop attempt and both line outcomes, then keep the refused portion outside delivered quantity. If title transfers on delivery, only the accepted amount becomes billable at that point. Review the remaining shipment scope before another dispatch.

For a refused line, keep the refused quantity out of accepted delivery. Review the shipment line and title rule before billing or arranging another visit. A second attempt must retain the first stop outcome and its evidence.

At dispatch, compare the ready shipment with the quantity actually picked and the stock event that removes it from the warehouse. The assigned operator follows the released route and records a separate attempt at each stop. Sales Representative can then explain the open dealer commitment using accepted delivery quantities, while Warehouse Manager resolves a failed or refused line before treating the route as complete.

• Delivery Schedule — Released and active routes with assigned operators and planned intervals.
• Delivery Exceptions — Routes needing follow-up after a failed or partial stop.

Follow the operating process and check the data model before importing live balances.