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- Food Franchise Management
- Features
- Review and exceptions
Review and exceptions
Resolve uncertain operations from the records that actually changed.
OverviewOperation Exceptions×
Food Franchise Management · Review and exceptions
New
Operation Exceptions
Operation receipts
| Parent | Operation key | Action | Result state | Occurred at | Failure reason | |
|---|---|---|---|---|---|---|
| MO-23461 | OK-433 | ACT-604 | Failed | 04 Oct | Cut to length | |
| MO-99890 | OK-481 | ACT-981 | Needs review | 22 Oct | Weld frame | |
| MO-93547 | OK-236 | ACT-172 | Failed | 21 Oct | Drill and tap | |
| MO-86389 | OK-420 | ACT-394 | Needs review | 08 Oct | Deburr | |
| MO-84967 | OK-452 | ACT-272 | Failed | 24 Oct | Assemble |
6 of 6 records
OK-433Operation receipts · OR-72530
FailedParentMO-23461
ActionACT-604
Occurred at04 Oct
Failure reasonCut to length
What you can do
Resolve uncertain operations from the records that actually changed
Operation receipts retain the intended action, key, expected revision, result state, time and any failure reason or external reference. Review decisions retain the reviewer, source revision, decision, time and reason. Attachments can preserve supporting evidence on the parent order with an internal or shared visibility choice.
Completion is recorded only when the expected local effects and relevant external reference agree. The operating rule calls for a repeated operation key to return its previous result without repeating an external action. A correction to accepted or executed scope keeps the original order and decision history attached.
How the work is organized
The team uses the order and its linked records as the shared reference. Changes belong to a known actor and the current revision. A status records progress, while the dated record and its evidence explain what happened.
- Named ownership. Service Manager investigates receipts; Kitchen Supervisor decides a compensating correction.
- Exact scope. Operation key and expected revision identify the action that might have run.
- Visible result. Effect references and failure reason show why the result still needs review.
What to agree during setup
Agree who investigates Pending, Failed and needs review receipts, where external references come from, and what evidence is enough to mark an effect complete. A correction to accepted or executed scope needs the Kitchen Supervisor’s decision on the current revision. Preserve the original receipt and decision even after the issue is resolved.
Check the handoff on an actual case
A release request times out after the kitchen ticket is approved. The Service Manager checks the receipt and the related meal lines before retrying anything. If the intended effect is already present, the manager reconciles the receipt to that effect. If it is absent or conflicting, the Kitchen Supervisor reviews the exact revision and decides the correction.
Have the Service Manager compare the intended release with the linked meal lines and ticket. If the effect exists, attach the matching reference and reconcile the receipt. If it does not, the Kitchen Supervisor reviews the proposed correction before anyone repeats an action. The same operation key returns its prior result.
What your team sees
- Operation Exceptions — Investigate failed receipts and receipts marked needs review.
- Pending Kitchen Release — Find submitted tickets that still need a decision.
Follow the work through
- See the operating process for the order of actions and decisions.
- Review the data model before importing active records.
What it keeps track of
Data model- Operation receipts
- Durable receipts for guarded operations and their outcomes.
- Review decisions
- Independent reviewer decisions on submitted revisions.
- Record attachments
- Files and evidence attached to operational records.
- Meal orders
- Customer orders accepted and fulfilled by the kitchen and service team.
- Meal lines
- Individual menu item lines within a meal order.
- Payment evidence
- Provider-issued authorization, capture, refund and void receipts.
Who uses it
Permissions- Service Manager
- , Kitchen Supervisor and Finance Reviewer own the work here.
- Admin
- Maintains access.
- Finance Reviewer
- Checks provider evidence when the exception concerns payment or refund.
Set up Food Franchise Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.