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- Guest Feedback & Reviews
- Frequently asked questions
Questions, answered
Practical answers about setup, reservations, outlet work and checkout.
Guest Feedback & Reviews
9 questions
Can't find it? Write to support@erp.ai.
How do I get started?
Click Get started, then use Proto to configure Guest Feedback & Reviews for your business. Start with a property, its units, current rate plans and one sample stay from request through checkout.
Who maintains the units?
The Property Manager maintains bookable resources, their capacity and current state. Agree who moves a unit into Maintenance and who accepts it back after cleaning.
How is a stay confirmed?
The Front Desk Agent checks the requested dates, unit capacity and overlapping reservations before confirming the stay.
Can a booking include restaurant or spa plans?
Yes. An outlet booking can hold the type, outlet name, start time and guest count and link to the stay.
How do staff follow service work?
A service task has an event type, due date, assigned team member, unit, reservation and status. Use the open task list to follow unfinished work.
When does a charge count at checkout?
Finance Officer reconciles charges that are Posted. Draft and Voided entries have different meanings and should remain visible in their own states.
Is a pending payment treated as received?
No. Finance Officer uses Confirmed payment records for reconciliation and keeps Pending or Refunded outcomes distinct.
What happens after checkout?
The unit moves to Cleaning. The Property Manager returns it to Available after the cleaning inspection passes.
Can other systems provide booking and payment facts?
Yes, once their identifiers, status mapping, responsible owner and correction path are agreed. Start with integrations.
Set up Guest Feedback & Reviews your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.