Incident and service request records
Incident and service request records is included as part of the published app starting point.
IT Management Software
IT Service Desk ITSM
IT Service Desk ITSM gives IT teams a workspace for incidents, service requests, problems, changes, change approvals, IT assets, employees, requester context, my-work queues, open tickets, overdue work, and service desk triage.
IT & DevOpsIT Service Desk ITSM
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Incident and service request recordsIncident and service request records is included as part of the published app starting point.
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Problem management and change management tablesProblem management and change management tables is included as part of the published app starting point.
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Change approval queues and my-work viewsChange approval queues and my-work views is included as part of the published app starting point.
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IT asset register and employee directoryIT asset register and employee directory is included as part of the published app starting point.
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Open, overdue, and assigned-ticket saved viewsOpen, overdue, and assigned-ticket saved views is included as part of the published app starting point.
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Service desk MVP structure ready for process tailoringService desk MVP structure ready for process tailoring is included as part of the published app starting point.
IT Service Desk ITSM at a glance.
- Connected tables
- 16Tables included in the app
- Configured fields
- 175Configured across the schema
- Seeded tables
- 7Tables with starting records
- Workflow starters
- 10Workflow starting points
- Ready reports
- 4Analytics and summaries
- Suggested roles
- 4Suggested roles and scopes
The teams that need this app.
Every role starts from the same installed system.
Daily teams
Run IT Service Desk ITSM with the tables and views needed for repeated operational work.
Approvals and visibility
Track exceptions, review work, and keep the team aligned from a shared workspace.
Ready to extend
Start from a real app structure, then adapt fields, screens, Proto workflows, and reports.
What you get
Views, records, and workflow controls.
The public page preview uses the same structure as the production product pages.
See the live workspace01
Operational dashboardTrack active work, exceptions, owners, and recent activity from the same workspace.
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Core recordsWork from filtered, grouped, and role-aware table views instead of static templates.
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Workflow controlUse Proto to model the real process around the data after installation.
What’s inside.
These are the app surfaces the installed workspace starts with.
Problem management and change management tables
Problem management and change management tables is included as part of the published app starting point.
Change approval queues and my-work views
Change approval queues and my-work views is included as part of the published app starting point.
IT asset register and employee directory
IT asset register and employee directory is included as part of the published app starting point.
Open, overdue, and assigned-ticket saved views
Open, overdue, and assigned-ticket saved views is included as part of the published app starting point.
Service desk MVP structure ready for process tailoring
Service desk MVP structure ready for process tailoring is included as part of the published app starting point.
Structured enough to grow with the team.
Start quickly without blocking the path to production operations.
Multi-user by default
Use roles and workspace permissions to let different teams operate from the same app.
Structured records
Data lives in typed tables with views, forms, references, and audit-friendly history.
Workflow-ready
Proto workflows can be connected to the schema and adapted after install.
API-accessible
Use the app through UI workflows or API surfaces as your implementation matures.
Operational assistance
Assistants that work inside the app.
Use AI as an operating layer over the same records your team uses.
Data steward
Checks incomplete records, highlights stale work, and keeps the app ready for action.
Workflow runner
Uses Proto workflows and app data to move routine steps forward with an audit trail.
Reporting helper
Turns operational data into summaries that managers can review without exporting the app.
Workflow handoff
The process lives beside the data.
Install the app, then shape the workflow around how the business actually runs.
Open the workspace- 01Install the appCreate a new app in your workspace from the published catalog copy.
- 02Review the schemaStart with 16 tables and the included relationships, forms, and views.
- 03Adapt the workflowUpdate fields, Proto workflows, permissions, and reports around the process you actually run.
- 04Invite the teamBring users into the workspace and operate from the same app instead of a disconnected spreadsheet stack.
Blank setup vs a published app.
Start from a working system instead of a blank canvas.
ConsiderationBeforePublished app
Starting pointBeforeBlank app, spreadsheet import, and manual setup.Published appPublished app copy with schema, views, forms, and defaults.
WorkflowBeforeProcess lives outside the system.Published appProto workflows can run beside the records they operate on.
IterationBeforeChanges require rebuilding the system from scratch.Published appEdit fields, views, permissions, and workflows after install.
AccessBeforeShared credentials or duplicated sheets.Published appWorkspace users, roles, and app-level permissions.
Install, adapt, operate, scale.
A practical rollout path from first click to real team usage.
- Day 1Install
Create the app, inspect the included schema, and open the first records.
- Week 1Adapt
Rename fields, add missing views, and connect the first Proto workflow.
- Month 1Operate
Move real work through the app and refine reports from production usage.
- Quarter 1Scale
Invite more teams, connect APIs, and standardize the operating model.
Workspace-safe by design.
The catalog app is a source. Your install is a separate app copy.
App copy isolation
Install creates a separate app for your workspace rather than editing the catalog source.
Audit-ready changes
Records, schema changes, and workflow actions stay tied to your workspace history.
Open extension path
Start from the catalog app, then connect APIs, Proto workflows, reports, and team-specific screens.
Common questions.
What gets installed with IT Service Desk ITSM?
The published app copy is installed into your workspace with its schema, views, forms, and configured starting data according to the publication settings.
Can I change the app after installing it?
Yes. The installed app is yours to edit. You can change tables, fields, views, permissions, workflows, and reports.
IT Service Desk ITSM
Install the published starting point. Adapt it to your operating model.
IT Service Desk ITSM gives IT teams a workspace for incidents, service requests, problems, changes, change approvals, IT assets, employees, requester context, my-work queues, open tickets, overdue work, and service desk triage.
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