ITSM for Retail

Incidents, requests and changes, in one system.

US retail IT service desk for store incidents, POS terminals, register outages, site assets, service requests, changes, problems, approvals, and operational reporting across Northstar Retail locations.

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Live

CapabilitiesLive
SLA timers
Change approval
CMDB
Major incidents
Access requests
Downtime procedures
Knowledge articles
Escalation paths
Asset lifecycle
Runbooks

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What’s inside.

US retail IT service desk for store incidents, POS terminals, register outages, site assets, service requests, changes, problems, approvals, and operational reporting across Northstar Retail locations.

Incidents

Intake, priority and SLA clocks

Requests

Catalog items and fulfilment

Changes

Risk, approval and windows

Problems

Root cause and known errors

Assets

CMDB and lifecycle

Knowledge

Articles and runbooks

Workflow handoff

Incident to fix

Incidents, requests and changes, in one system.

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  1. 01
    Ticket
  2. 02
    Triage
  3. 03
    Assign
  4. 04
    Resolve
  5. 05
    Close
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Make it work your way.

Use Proto to configure this system for your business. Review fields, rules and approvals before releasing changes.

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