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- Last-mile Delivery Platform
- Who it's for
- Local distribution
Local distribution
Local distributors need a clear owner for each load and a reliable account of what happened at each stop. The load carries the partner, promise and actual delivery time. Ordered load stops carry addresses, windows and arrival and departure times. Delivery stops carry the recipient and proof. That separation lets a dispatcher answer both whether the overall load arrived on time and whether a particular appointment was met.
How Last-mile Delivery Platform is set up for you
Morning dispatch
Dispatcher reviews planned loads, confirms drivers and vehicles for committed intervals, and checks stop order before release.
Receiving handoff
Driver records package count, recipient and handover evidence; Warehouse Handoff Reviewer decides a submitted custody record.
End of day
Operations Reviewer examines exceptions and failed receipts while Dispatcher compares promised and actual delivery times.
Local distributors need a clear owner for each load and a reliable account of what happened at each stop. The load carries the partner, promise and actual delivery time. Ordered load stops carry addresses, windows and arrival and departure times. Delivery stops carry the recipient and proof. That separation lets a dispatcher answer both whether the overall load arrived on time and whether a particular appointment was met.
Start with one operating organization, a short partner directory and the drivers and vehicles that serve a single delivery area. Choose a representative route with a pickup and several deliveries. Agree what counts as proof at the receiving address, who may approve a custody handoff and who records a failed visit. Include a late delivery and a recipient rejection in the rehearsal, so the team can see the distinction between timing, proof and an exception decision.
Confirm the source of driver authority and vehicle readiness with Fleet Manager. If customer messages are part of the operating process, connect the messaging service separately and decide which event triggers a message. The delivery record should remain the place where the team checks whether the promised work was actually finished. Use [planning to dispatch](/last-mile-delivery-platform/processes/planning-to-dispatch) and [stop to proof](/last-mile-delivery-platform/processes/stop-to-proof) as the first rehearsal paths.
Features to start with
Fleet and partners
Keep driver eligibility, vehicle readiness and transport partner identity available at dispatch.
Assignments and dispatch
Commit a driver and vehicle to a load for a defined operating interval.
Stops and windows
Keep ordered pickup and delivery visits tied to their load and appointment windows.
Roles on the team
- Dispatcher
- Owns load plans, assignment intervals, stop order and dispatch decisions.
- Driver
- Records arrival, departure and delivery evidence for assigned work.
- Fleet Manager
- Maintains driver eligibility, vehicle readiness and defect release evidence.
- Warehouse Handoff Reviewer
- Decides submitted delivery-stop custody handoffs after inspecting the handover record.
- Operations Reviewer
- Reviews load exceptions, evidence and unresolved operation receipts.
- Admin
- Maintains organizational scope and access to the operating records.
Set up Last-mile Delivery Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.