What the agent can do
- Administrator: Prepare course definitions from approved codes, dates, organizations, and policy references for administrator review.
- Operator: Help locate an enrollment, summarize its progress outcomes and documents, and draft a follow-up action for an assigned employee.
- Reviewer: Gather the source revision, line outcomes, document verification, and prior decisions so the reviewer can decide.
- Analyst: Explain status and exception summaries from authorized records, with links back to the source cases.