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- Meal Prep / Subscription Box
- Frequently asked questions
Questions, answered
Practical answers about setup, order records, stock and customer decisions.
Meal Prep / Subscription Box
10 questions
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How do I get started?
Click Get started, then use Proto to configure Meal Prep / Subscription Box for your business. Begin with one catalog, a few saleable meal variants, stock positions and a test order.
What does a meal order contain?
It links the customer or guest email, catalog, shipping choice, addresses, financial and fulfillment states, and purchased meal lines. Each line keeps the purchased item and portions.
Can I sell different sizes of one meal?
Use product variants for separate saleable choices. Each variant can have its own SKU, price, weight and stock position.
How do I see a cart that was left behind?
Use Abandoned cart follow-up to review its recovery stage and related communication entries. Open the linked cart to check its last activity.
How is stock tracked?
Inventory holds on-hand and reserved quantities for each variant at a warehouse. Warehouse Operator checks it alongside the order lines.
What tells a customer where a package is?
Fulfillment Events holds the recorded label, transit, delivery and exception steps. Customer Service Rep checks the latest event and tracking details.
Who approves a refund?
Finance Manager reviews a pending request, the authorized approver and the order’s remaining refundable balance before approval.
How do I check payment progress?
Read the order’s financial status and paid amount with its Payment Evidence records. Authorization, capture and failed attempts have different meanings.
Can I compare campaign traffic with purchases?
Store Sessions holds traffic source and conversion status. Carts and meal orders show the subsequent customer activity.
Where do I plan external services?
Use integrations to assign owners for storefront, payment, carrier and email connections.
Set up Meal Prep / Subscription Box your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.