Payments and reconciliation

Payment evidence stays attached to the customer order. It records a method, amount, payment status, verification flag and authorization reference. Finance Analyst can read that alongside the order amount, lines, fulfillment events and operation receipts. A captured payment is one piece of evidence; the verification flag makes the finance check explicit.

The completion workflow reads the selected order and its related lines, fulfillment events, payment evidence and receipts, then records a reconciliation result. The analyst can use that trail to discuss an order whose lines were marked fulfilled while a payment remains pending, or one whose recorded receipt failed after the shipment event.

• Payment record. Payment evidence carries its own state and amount while remaining linked to the order.
• Operation receipt. Receipts record the result and occurrence date of an order operation, including failed or corrected results.
• Completion check. Reconciliation compares the order with the related commercial and fulfillment evidence.

Decide which payment provider or finance system supplies authorization and captured status, and who marks evidence verified. Agree how a refund or void is reflected in the payment record. The team should identify the reference used to match a provider event to the correct order. Payment processing itself is a connection to set up; the order team uses the recorded evidence to check its own work.

Specify when the finance check runs: after shipment, after delivery, or at another agreed point. Define how a failed receipt is corrected and who owns the follow-up. Keep a corrected receipt and the earlier result visible so the completion review reflects what actually happened over time.

Use one approved order with fulfilled lines and a shipped event. Record captured payment evidence with its amount and authorization reference. Run completion reconciliation and inspect the order, event, payment and receipt together. Then create a second case with a pending payment and a failed receipt. Finance Analyst should find it in the payment and receipt lists and explain why follow-up is needed before the result is accepted.

Compare the captured amount with the order’s net amount and review any difference with Order Coordinator. The report by payment state can show the workload, while the individual order and evidence records explain a specific difference.

• Captured Payments — Captured evidence ready for an amount and verification check.
• Payment exceptions — Pending or failed evidence requiring finance attention.
• Failed or Corrected Receipts — Operating results that need investigation or a documented correction.

See payment and reconciliation and see reports.