Delivery and Charges

Delivery evidence belongs to a trip and records when delivery occurred, who received it, the proof attachment and a confirmation status. Driver captures the handoff after the final stop. A pending entry remains available for review; a confirmed entry identifies a completed recipient handoff, while a disputed entry calls for follow-up. Operations Manager should compare that entry with the trip’s actual end and stop log before reviewing charges.

Each trip charge holds its type, amount, trip and lifecycle status. Delivery confirmation authorizes the trip’s draft charge lines. Operations Manager reviews the authorized lines against the journey before recording them as invoiced. Keep each charge linked to its trip reference so the reviewer can see the customer, route and delivery evidence behind it. Several charge lines may belong to the same journey, and their statuses can differ during review.

• Recipient handoff. Delivery evidence keeps the recipient, delivery date, proof and status on the trip.
• Charge review. Trip charges show draft, approved and invoiced lines with amount and charge type.
• Trip context. Trip and stop records show the assigned movement and actual route history.

For a journey ending at a group destination, Driver records the recipient’s name and delivery time, attaches proof and marks the handoff confirmed after review. Operations Manager opens the completed trip, checks the last stop and delivery entry, and then reviews a draft transport charge. The manager checks whether the authorized line is supported by the journey evidence. The invoiced status identifies the later billing state of that line.

Agree what proof is appropriate for the team’s delivery handoff and who may resolve a disputed entry. Establish when the driver captures recipient details and when Operations Manager reviews them. Decide how charge type and amount are entered, who reviews an authorized line and how the team records an issued invoice. The app carries a charge lifecycle; the business should establish its billing connection and accounting handoff separately.

Keep the last passed delivery decision traceable if a dispute is raised. A disputed status should prompt review of the proof, recipient and trip times. The charge reviewer should not infer a completed handoff solely from a completed trip status. Likewise, an approved charge should be checked against the right trip and customer before invoicing.

Complete a rehearsal trip with its final stop and actual end. Create a pending delivery entry, record the recipient and proof, then review it with Operations Manager. Also test a disputed entry and agree who investigates. Add a draft charge before delivery confirmation. After confirmation authorizes it, have the manager compare amount, charge type, customer and journey evidence before invoicing. Finally, check the open charges view and the charges by trip report to make sure the line appears under the intended journey.

• Pending Delivery Evidence — Review trip handoffs still awaiting confirmation.
• Open Trip Charges — Follow draft and approved charge lines by journey.
• Draft Charge Review — Inspect draft lines before the delivery handoff.

Use delivery and charges, reports and integrations for the downstream billing handoff.