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- Remittance Platform
- Frequently asked questions
Questions, answered
Answers for teams planning remittance instruction work.
Remittance Platform
9 questions
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How do I get started?
Click Get started, then use Proto to configure Remittance Platform for your business. Start with one organization, an eligible counterparty, a provider account and an instruction that an independent approver can review.
Who prepares an instruction?
Treasury Operator prepares the organization, counterparty, amount and account scope. Treasury Approver makes the independent decision on the current revision.
Where do quote terms live?
Transfer Quotes links send and recipient amounts and destination to a parent instruction. The approver reviews the submitted revision.
How are provider outcomes tracked?
Bank Evidence keeps provider event identity, amount and evidence type beside the instruction. The team checks that event before marking an outcome verified.
What happens when an event does not match?
Unresolved Reconciliation Items shows unmatched or exception events with their account and intended instruction. Reconciliation Analyst investigates the identity and exact amount.
Can an instruction be corrected?
The team keeps the original revision, decisions and evidence. A changed amount or executed scope goes through a fresh decision or compensating review route.
How are attachments shared?
Record Attachments has Internal and Shared visibility. Agree who can upload and see each category during setup.
Where can I see open work?
In Flight Instructions, Pending Review Instructions, Open Transfer Quotes and Failed Operations focus each part of the operating queue.
What information is needed for setup?
Bring organization and counterparty identifiers, provider account identities, role assignments and sample provider events. See implementation.
Set up Remittance Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.