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- Restaurant POS System
- Who it's for
- Delivery and takeaway operations
Delivery and takeaway operations
Delivery and takeaway work still begins with an accepted meal order. The service team records a planned service time and the destination context. A ticket can carry the delivery reference used during release. Fulfillment events record actual shipment or delivery activity, while provider payment evidence remains attached to the meal order for verification.
How Restaurant POS System is set up for you
Order promise
The meal order identifies the owner, service location, customer reference, planned time and amount.
Ticket handoff
The kitchen ticket carries the submitted revision and delivery reference for supervisor review.
Outcome evidence
Fulfillment events record event type, quantity, occurrence time and external event identity. Payment evidence records provider receipts.
Delivery and takeaway work still begins with an accepted meal order. The service team records a planned service time and the destination context. A ticket can carry the delivery reference used during release. Fulfillment events record actual shipment or delivery activity, while provider payment evidence remains attached to the meal order for verification.
Choose one active destination and a small group of menu products. Enter an order with the customer reference and planned service time, then check availability, portions and allergens before acceptance. Kitchen Lead prepares a ticket with its delivery reference. Kitchen Supervisor compares that reference and the submitted revision with the accepted order before approving release.
After preparation, record the actual meal line preparation and served portions according to the team's service practice. Add fulfillment events only for events actually received, using their external identity so the team can recognize a repeat. Finance Reviewer checks payment evidence by provider event and order before treating a refund or void as complete.
Rehearse an uncertain delivery or payment response. Operations Reviewer reads the current receipt and any external reference, then compares it with fulfillment and payment evidence. If the effect already exists, the team should use that result. If the scope is truly still pending, the reviewer decides the next bounded action from the existing order and decision history.
Use [payments and corrections](/restaurant-pos-system/modules/payments-and-corrections) for the provider handoff and [operations evidence](/restaurant-pos-system/modules/operations-evidence) for exception review.
Features to start with
Roles on the team
- Service Lead
- Owns meal order entry, acceptance and the service handoff.
- Kitchen Lead
- Prepares the submitted kitchen scope and records actual preparation.
- Kitchen Supervisor
- Independently decides whether a submitted kitchen ticket can be released.
- Finance Reviewer
- Checks provider evidence and approved refund scope.
- Operations Reviewer
- Reviews compensating corrections and reconciles uncertain effects.
Set up Restaurant POS System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.