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  3. Queue and organization setup
Feature · Queue and organization setup

Queue and organization setup

Define the organization, queue policy and source mapping before scheduling bot work.

OverviewQueue policy register
RPA Task Manager · Queue and organization setup

Queue policy register

Automation queues

New
NameCodePolicy referenceEffective fromEffective toActive
Queue 320CDE-163PR-36113 Oct16 Oct
Queue 416CDE-230PR-31412 Oct19 Oct
Queue 619CDE-654PR-16015 Oct19 Oct
Queue 620CDE-648PR-42911 Oct13 Oct
Queue 612CDE-911PR-80906 Oct13 Oct
6 of 6 records
Queue 320Automation queues · AQ-94358
CodeCDE-163
Policy referencePR-361
Effective from13 Oct
Effective to16 Oct
OrganizationORG-8033
Example screen with sample data

What you can do

Set the operating boundary

The Queue Administrator starts with the organization that owns the work. The organization name and code keep queues and bot definitions associated with the right operating unit. Its time zone matters when the team agrees what a scheduled date means. The administrator then creates an automation queue with its own name, code, effective dates and policy reference. A queue gives each bot definition an explicit place to run.

Source mappings describe how a source field relates to a target field in a queue. Record the types, transformation rule, version and effective date so that a mapping can be reviewed as the source system changes. These records support the setup decision; an Automation Operator should know which queue and mapping govern a definition before scheduling its revision.

How the work is organized

  • Organization. Keep the operating unit and its active state visible to the team responsible for the bots.
  • Queue policy. Use a policy reference and effective dates to identify the queue terms in force for a planned run.
  • Mapping. Document each field translation and its version beside the queue that uses it.

What to agree during setup

Choose who can maintain organizations, queues and mappings, and who checks a revised mapping before operators use it. Agree how the organization time zone is applied to scheduled dates and how effective dates are compared. Decide how to retire a queue while preserving definitions that already used it. The queue code should stay stable for external references; a change to policy should have an identifiable reference.

For example, a finance operations team may schedule a reconciliation bot against a queue for its organization. The administrator records the policy reference and the field mapping for the source transaction identifier. The Automation Operator selects that queue on the bot definition. When the source field changes, the administrator records a new mapping version and effective date, then asks the reviewer to examine the affected revision before it runs.

Check the handoff on an actual case

Open a definition planned for the next operating day. Confirm that its organization is active, its queue belongs to that organization and the policy is effective for the planned date. Read the mapping from the source field through the transform rule to the target field. The owner should be able to explain which revision will use that mapping. If the policy reference changes, keep the previous definition history readable rather than rewriting an earlier run.

What your team sees

  • Queue policy register — Queue records with policy references, effective dates and operating organizations.
  • Scheduled bot definitions — Definitions ready for scheduling or already placed on a queue.

Follow the work through

See Define and schedule a bot for the first operating cycle and Review a revision for the independent decision.

What it keeps track of

Data model
Organizations
Operating organizations that own automation queues and bot definitions.
Automation queues
Queue policies that govern where and how a bot definition runs.
Source mappings
Reviewed field mappings between source systems and queue definitions.
People
Owners, operators and reviewers assigned to automation work.
Bot definitions
Versioned automation definitions scheduled against a queue.

Who uses it

Permissions
Queue Administrator
Maintains the configuration; Automation Operator selects the queue; Bot Reviewer checks the revision context; Admin manages access.

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