Completion and Exceptions

A booking can have several guarded actions during its operating cycle. Holding the interval, confirming the appointment and closing service use each produce an outcome to inspect. Operation receipts identify the action and expected revision, with effect references and a failure reason where relevant. Salon Manager uses that context when deciding what needs follow-up.

The receipt states are Pending, Completed, Failed and needs review. A completed operation should be interpreted in relation to the action it records. Reconciliation is a separate command that reads the booking and its linked effects before marking verified completion and recording the reconciliation outcome. Auditor follows that result alongside the underlying records.

• Outcome inspection. Front Desk and Service Professional inspect the receipt for the action they ran. The parent booking and expected revision help them distinguish the relevant result from an earlier attempt.
• Exception follow-up. Salon Manager reviews failed or review-needed operations using their reason and available references. The team identifies the required correction before choosing a supported retry or successor action.
• Completion reconciliation. Salon Manager runs the reconciliation command for the booking and its linked effects. Auditor follows the resulting receipt together with service use, independent decisions and provider evidence.

Agree which person handles each kind of failed action and which source records they need to examine. A payment-evidence question may need Payment Reviewer, while a service-use question belongs with Service Professional and Salon Manager. Keep the operation identity available so a successful action can be distinguished from a new request to do more work.

Confirm how the reconciliation command represents verified completion in the booking and receipt records. Review the supported behavior after a correction, including whether an earlier failed operation is replayed or a new authorized attempt is required. Keep the original outcome available so the team can explain why the later action was necessary.

Follow a booking with confirmed appointment evidence and approved, completed service use. Salon Manager runs reconciliation and inspects the action-specific outcome. Auditor opens the linked service record and provider evidence to explain what the reconciliation reviewed. Confirm that the receipt belongs to this action and the intended booking version.

Use a separate case with an unresolved linked effect or an operation awaiting review. Inspect the actual failure or review-needed response and identify the responsible person. Resolve the issue through the supported path and review the next outcome without changing the earlier evidence to make the history appear successful. The handoff is ready when the team can explain what completed, what remains unresolved and which records support that conclusion.

• Operation Outcomes — Follow action receipts with their expected revision and available effect references.
• Failed and Review Operations — Focus on failed or review-needed outcomes and their recorded reasons.
• Completed Product Use — Inspect completed service-use records during booking reconciliation.

Use Completion reconciliation to rehearse the final review and Reports to agree the operating questions the team will follow.