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- Cold Chain SCM
- Frequently asked questions
Questions, answered
Answers for teams starting cold chain stock control.
Cold Chain SCM
10 questions
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How do I get started?
Click Get started, then use Proto to configure SCM for Cold Chain for your business. Start with one organization, a small item and lot range, and the locations used in the first operating cycle. Rehearse a request review and a held-lot decision with the people who will do that work.
Who prepares a stock request?
Inventory Coordinator prepares the assigned request with its item, location, owner, quantity and required date. Inventory Reviewer records the independent decision on its revision.
How is a lot identified?
A lot links to an item and carries a lot code, expiry date, owner reference and release state. Check those details before choosing stock for a dated request.
What happens when a request changes after review?
The decision retains the source revision it covered. Send the changed scope for another review so the recorded reason and decision remain clear.
Where do temperature findings go?
Cold Chain Operations records a cold chain review linked to the request, with a sensor reference, highest observed temperature and excursion duration. Supporting files can be attached to the request.
Who decides a cold chain hold?
Inventory Reviewer examines the submitted review and its evidence, then records the disposition. Check the lot release state and stock outcome separately.
Does a reservation change on-hand quantity?
A reservation records a claim against an item, location and optional lot. Posted stock movements carry the signed quantity trail.
How do we investigate a failed action?
Open the operation receipt, compare its action key and expected revision with the request, then inspect linked movements and attachments. Inventory Reviewer reconciles the result.
Can auditors see the evidence?
Auditor has read access to authorized evidence and reports. Attachment visibility distinguishes Internal and Shared material.
Where should we start with integrations?
Identify the source of temperature readings and any upstream stock effects. Agree the identifiers and owner for each connection during implementation.
Set up Cold Chain SCM your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.