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- E-commerce Fulfillment SCM
- Who it's for
- Multi-entity fulfillment
Multi-entity fulfillment
A fulfillment group may operate several entities while using one product catalog and one operational team. Each customer belongs to an organization, and each order and carrier label also names the responsible organization. Team members carry an organization and a user reference. Those links help staff work inside the right operating context when the same customer name or SKU appears across entities.
How E-commerce Fulfillment SCM is set up for you
Entity context
Check the customer and order organization before confirming a draft or preparing a label.
Member ownership
Assign the order owner from the team that handles the work and make the related queue easy to find.
Currency review
Organizations record a currency while order and payment amounts are denominated in USD; agree how cross-currency interpretation will be handled outside these records.
Evidence access
Review attachment visibility and payment evidence with the organization context in mind.
A fulfillment group may operate several entities while using one product catalog and one operational team. Each customer belongs to an organization, and each order and carrier label also names the responsible organization. Team members carry an organization and a user reference. Those links help staff work inside the right operating context when the same customer name or SKU appears across entities.
Begin with one organization, active customers and a representative team. Rehearse a normal order and a partial shipment, then add a second organization and repeat the same steps. Check that the order, customer, label and member references all point to the intended entity. Have a reviewer inspect an exception without changing the order's ownership. Decide which connected channel and carrier accounts are used for each organization before scaling intake.
[Plan the rollout](/scm-for-e-commerce-fulfillment/implementation), [review permissions](/scm-for-e-commerce-fulfillment/roles), and [map the model](/scm-for-e-commerce-fulfillment/data-model).
Features to start with
Orders and customers
Keep each customer order tied to its customer, operating organization, owner and promised date.
Carrier labels
Review a packed-order label revision before carrier details are used for shipment.
Payment and attachments
Preserve provider payment events and supporting files beside the order under review.
Roles on the team
- Admin
- Maintains operating organizations, users and access assignments.
- Order Coordinator
- Owns order entry and checks identity before confirmation.
- Fulfillment Operator
- Records allocated, picked, shipped, delivered and returned quantities.
- Label Reviewer
- Independently decides whether a submitted label revision may proceed.
- Operations Reviewer
- Reviews failed operations and authorizes compensating actions.
Set up E-commerce Fulfillment SCM your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.