Payments and Refunds

Payment evidence identifies the provider event and reference, its type, amount and date. Authorization, Capture, Refund and Void describe different provider outcomes. Commerce Operator and Commerce Reviewer use the verified evidence to understand what happened to the order’s payment request.

Captured cash comes from verified capture evidence. A refund reduces that amount only after the provider outcome is verified and recorded. The order’s accepted state or a customer’s returned garment does not by itself establish either cash event. Operations Overview brings captured and net collected payment evidence into the wider review of pending decisions and exceptions.

• Payment evidence. Retain the provider event identifier and reference with the order. Review whether the evidence is verified before using the amount in the collected-payment discussion.
• Refund decision. Commerce Reviewer independently approves the selected refund scope against the order version and relevant evidence. The request then follows the provider action using its stable identity.
• Unknown outcomes. An uncertain provider response remains pending reconciliation. Read the existing result and authoritative references before deciding whether a further request is necessary.

Configure the payment provider and agree how its authorization, capture, refund and void events reach the order. Define which evidence establishes verification and who investigates duplicate or conflicting event identifiers. Keep the provider reference available for the person reconciling the result.

Agree the refund policy and the amount under review using captured and earlier refunded evidence. Decide how returned product information contributes to the decision without treating a physical return as a cash refund. Establish the handoff when a provider outcome is unknown so the team does not reduce collected cash or send a second request prematurely.

An apparel order has been accepted and its provider authorization is recorded. Commerce Operator checks for the verified capture before treating the payment as collected. The event’s provider reference ties the amount to the correct order and distinguishes it from an unrelated customer transaction.

In this rehearsal, the order has a verified $120 capture and the customer requests a $30 refund. Commerce Reviewer checks the order, current version and requested amount, then records the independent decision. Net collected payment evidence remains $120 while the refund outcome is unknown. Once the $30 refund is verified, it becomes $90. Keep the earlier authorization out of that calculation and count each provider event once.

Rehearse an interrupted response after the refund request. The operation remains pending reconciliation while the reviewer reads the existing provider result. If the refund already took effect, the team should confirm that outcome rather than issue it again. If the reference or amount does not match, retain the discrepancy for review and keep the uncertain amount out of a claimed completed refund.

• Verified Payment Evidence — Confirmed provider events retain their type, amount and external identity.
• Refund Review Queue — Orders in refund review provide the current amount and captured/refunded context.
• Receipt Exceptions — Incomplete or disputed actions identify the result that needs reconciliation.

Review sale acceptance, then refund and exception handling.