Independent review

The assignment workflow raises a pending review decision for a queue revision. The Independent Reviewer examines the work, its assignment and supporting evidence, then records an approval, return or rejection with a reason and decision date. A later correction creates a successor revision and calls for validation and independent approval again. The earlier decision remains part of the history of the earlier revision.

This separation lets an operator prepare and execute work while another person decides whether a revision is acceptable. The decision record names the reviewer and its source queue. The Queue Manager can read both the current queue status and the decision on the revision, which answer different questions. A queue marked Assigned tells the team who owns the work; an Approved decision shows who authorized that revision.

Independent Reviewer decides; Queue Manager responds to a return.

• Revision-specific inbox. Review the source queue and revision identified by the pending decision.
• Evidence and reason. Record a reason and supporting reference for the decision.
• New decision after correction. Treat a successor revision as new work for the reviewer.

Choose reviewers who can judge the assignment and outcome without being the same person who prepared them. Agree which evidence is required for a normal decision and for a returned queue. Establish how quickly a pending decision should be reviewed when the queue’s SLA due date is near. The due date belongs to the queue; a pending approval should not make urgent work invisible.

Rehearse an approved queue, a returned queue and a rejected queue. Inspect the decision record rather than relying on the queue status alone. For a correction, confirm that both the original and successor revision have separate decisions and that the reviewer can see why the new revision was created.

A queue has been assigned to an operator under the current policy. Pending independent review shows its revision and named reviewer. The reviewer opens the queue, checks the organization, owner, assignment reason and attached evidence, then approves the decision with a dated reason. Reviewed queue revisions shows the result. If the reviewer returns it, the Queue Manager examines the reason and corrects the work before asking for another decision.

Later, a receipt discrepancy requires a successor revision. The prior approval remains attached to the original revision. The correction workflow adds a compensating task and raises another pending decision after validation. The reviewer assesses that revision on its own record. This prevents a previous approval from being silently reused for changed work.

• Pending independent review — Queue revisions awaiting a named reviewer decision.
• Reviewed queue revisions — Dated approvals, returns and rejections with reasons.
• Unverified evidence — Supporting documents still awaiting verification.

Independent review follows the initial decision. Operation correction follows the new review on a successor revision.