These cookies are required for the website to function properly. They ensure security, enable basic features like page navigation, and store user session data. You cannot disable these cookies.
- Taxi / Ride-hailing Platform
- Who it's for
- Local taxi fleets
Local taxi fleets
A local taxi fleet needs the next shift to understand which rides are still being prepared, which assignments are confirmed and which completed journeys need follow-up. Use the booking as the common reference for dispatch and evidence review. Keep the rider's pickup and dropoff details attached to the request so a late change reaches the people coordinating the trip.
How Taxi / Ride-hailing Platform is set up for you
Prepare the dispatch desk
Agree service-zone names and the meaning of a booking interval. Dispatcher checks the rider's addresses before moving the journey to Review, while Operations Reviewer records the decision against the current revision.
Keep the fleet usable
Fleet Coordinator maintains driver availability and vehicle condition. An available driver still needs a suitable vehicle; an open defect should be examined before Dispatcher confirms the accepted match.
Explain the completed ride
Trip Coordinator records pickup progress and completion evidence. Operations Reviewer follows disputed completions and Failed receipts, using the same booking reference during the next shift's investigation.
Review charge questions
Finance Operator follows fare components and provider events for the ride. Decide which payment connection supplies the evidence before using Paid to describe a recorded outcome.
A local taxi fleet needs the next shift to understand which rides are still being prepared, which assignments are confirmed and which completed journeys need follow-up. Use the booking as the common reference for dispatch and evidence review. Keep the rider's pickup and dropoff details attached to the request so a late change reaches the people coordinating the trip.
Begin with a familiar service zone and the vehicles the dispatch team uses regularly. Load current driver and vehicle records, then rehearse a station pickup from Draft through review, assignment and completion. Include a changed pickup address and a vehicle withdrawn for repair so staff practice the handoffs that interrupt ordinary work.
Use Operations Overview during the shift review and inspect the linked exceptions together. Confirm how the incoming team finds an unresolved match, a no-show and a disputed completion. Expand the scope after staff can explain those outcomes from the records and the chosen connections have been rehearsed.
Follow [implementation](/taxi-ride-hailing-platform/implementation) to prepare the first operating cycle and [booking to assignment](/taxi-ride-hailing-platform/processes/booking-to-assignment) to rehearse dispatch.
Features to start with
Roles on the team
- Dispatcher
- Prepares ride bookings and confirms accepted driver and vehicle assignments.
- Operations Reviewer
- Independently reviews booking revisions and reconciles completion and correction evidence.
- Trip Coordinator
- Records pickup progress, trip events and evidence of completed rides.
- Finance Operator
- Reviews fare components and records provider-backed payment outcomes.
- Fleet Coordinator
- Maintains driver and vehicle records and follows defects, inspections and planned upkeep.
- Admin
- Configures organization, staff membership and access for the agreed operating scope.
Set up Taxi / Ride-hailing Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.