Integrations and source ownership

• Telehealth video service. Consultations take place in your video service; session provider, start and duration are recorded here.

• Electronic health record. Patient and consent references, encounter notes and results come from your EHR or the provider’s clinical system.

• E-prescribing. Prescriptions are issued in your e-prescribing system.

• Identity provider. Map team members to user accounts; disabling a sign-in must remove access here too.

• Billing. Claims and invoices for attested services stay in your billing system.

Each connection needs an agreed source of truth, field mapping, event identifier and retry policy. Keep credentials in the approved secret store and grant the smallest permitted scope. A repeated evidence message must not add a second line, and a repeated close must not close a session twice. Queue rejected records with their source identifier and a visible reason.

Reconcile source totals to accepted, rejected and pending events. Review a provider timeout, a duplicate delivery, a changed source record and a revoked credential before enabling schedules. Availability depends on each provider’s API, commercial access and configuration.

Use the implementation plan to agree integration acceptance criteria.