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- Truck Dispatch System
- Who it's for
- Contract transport operations
Contract transport operations
Contract transport teams need a reliable record of which partner handles a load and which organization owns the work. Similar carrier names, changing contacts and uncertain external outcomes can complicate daily dispatch. Truck Dispatch System connects the partner directory to the load and retains decisions and action receipts for later investigation.
How Truck Dispatch System is set up for you
Identify the intended partner
Maintain a stable partner code, organization and contact. Dispatcher selects the actual partner handling the load, while Admin reviews eligibility notes and changes to the directory.
Preserve the operating promise
Keep the original delivery commitment with its load. A revised expectation does not replace the customer promise used when reviewing actual performance.
Review current scope
Transport Supervisor examines the current load revision and supporting assignment evidence. A changed driver or vehicle requires a new decision on the revised scope before movement is authorized.
Investigate uncertain actions
Operations Analyst checks the existing receipt and linked effects when an action fails. External confirmation comes from the responsible source; an uncertain outcome stays visible while the team determines what happened.
Contract transport teams need a reliable record of which partner handles a load and which organization owns the work. Similar carrier names, changing contacts and uncertain external outcomes can complicate daily dispatch. Truck Dispatch System connects the partner directory to the load and retains decisions and action receipts for later investigation.
Pilot an operating organization and a set of active transport partners whose open work can be reconciled. Import stable codes and current contacts before the loads, then confirm that the responsible team members can find the correct partner and evidence. Rehearse a contact change without creating a duplicate partner identity.
Include an action that fails after a local change and a cancellation request after physical pickup. Ask the supervisor to bound the permitted correction, then inspect how the original movement remains visible. Agree carrier portal and accounting connections separately. A recorded delivery establishes the operational outcome; financial settlement continues through the carrier accounting process and its confirmation.
[Review partner setup](/truck-dispatch-system/modules/transport-partners-and-teams) and [rehearse exception reconciliation](/truck-dispatch-system/processes/exception-reconciliation).
Features to start with
Transport partners and teams
Maintain the carrier contact and organization context behind each dispatch decision.
Load planning
Prepare the promised delivery and stop sequence before committing a driver or vehicle.
Driver and vehicle assignments
Review driver eligibility and equipment readiness against the whole committed assignment interval.
Roles on the team
- Dispatcher
- Prepares loads, checks assignment feasibility and records movement against the current dispatch decision.
- Transport Supervisor
- Independently decides dispatch, loading handoff and correction requests against their source revision.
- Fleet Coordinator
- Maintains driver eligibility and vehicle readiness with supporting defect and repair evidence.
- Operations Analyst
- Investigates failed operations and compares delivery evidence with the original commitment.
- Admin
- Configures staff access, organization scope and partner reference data without substituting for a transport approval.
Set up Truck Dispatch System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.