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- Truck Dispatch System
- Who it's for
- Distribution fleets
Distribution fleets
Distribution fleets coordinate work across a loading area, dispatch desk and delivery location. A truck leaving the gate needs a clear account of the goods handed to its driver. Truck Dispatch System links the loading handoff to the same load used for assignment and delivery tracking, so each team can examine the relevant evidence.
How Truck Dispatch System is set up for you
Review the loading scope
Warehouse Coordinator records the warehouse, driver and pallet count before submitting the handoff. Transport Supervisor checks the current details before approval, especially when the loading team finds a difference.
Record actual custody
Keep the decision time separate from the moment the driver takes the load. Dispatcher uses the completed handoff when checking pickup, while the warehouse retains its own account of the physical transfer.
Respect delivery appointments
Record the ordered stops and their opening and closing windows. Retain actual arrival and departure so the team can explain a delivery that arrived on time but finished unloading late.
Keep proof with the load
Use the stop's proof reference and load attachments to support completion. Choose evidence visibility before sharing documents with people outside the operating team.
Distribution fleets coordinate work across a loading area, dispatch desk and delivery location. A truck leaving the gate needs a clear account of the goods handed to its driver. Truck Dispatch System links the loading handoff to the same load used for assignment and delivery tracking, so each team can examine the relevant evidence.
Choose a warehouse and a delivery round with appointment windows the team knows well. Prepare the partner directory and eligible resources, then rehearse the handoff from warehouse preparation through final delivery. Include a pallet discrepancy found after submission and a driver substitution before pickup.
Pause the exercise after handoff approval and ask Dispatcher to identify whether physical custody has changed. Resume only when the actual transfer is recorded. At delivery, compare the original promise with the actual time and supporting proof. Inventory deductions and carrier settlement remain connections to arrange with their owning systems; agree their evidence requirements before extending the pilot.
[Follow warehouse custody](/truck-dispatch-system/processes/warehouse-custody-handoff) and [plan the rollout](/truck-dispatch-system/implementation).
Features to start with
Loading handoffs
Keep warehouse review separate from the physical transfer of custody to the driver.
Driver and vehicle assignments
Review driver eligibility and equipment readiness against the whole committed assignment interval.
Review and reconciliation
Tie decisions to the reviewed revision and investigate failed actions without repeating external work.
Roles on the team
- Dispatcher
- Prepares loads, checks assignment feasibility and records movement against the current dispatch decision.
- Transport Supervisor
- Independently decides dispatch, loading handoff and correction requests against their source revision.
- Fleet Coordinator
- Maintains driver eligibility and vehicle readiness with supporting defect and repair evidence.
- Warehouse Coordinator
- Prepares loading handoffs and records physical custody after the applicable review.
- Admin
- Configures staff access, organization scope and partner reference data without substituting for a transport approval.
Set up Truck Dispatch System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.