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- Utility Outage Management
- Who it's for
- Electric distribution utilities
Electric distribution utilities
Electric distribution utilities face outages from storms, equipment failures and third-party damage, often many at once. Reliability reporting depends on accurate start and restoration times and affected customer counts. Every restoration has to be backed by what the crew actually saw.
How Utility Outage Management is set up for you
One case per outage
Reports from several channels collapse into one case through the external incident ID.
Evidence-backed restoration
Restoration is confirmed from crew evidence such as voltage readings.
Approved incident records
Start, restoration and affected customers approved before they reach reliability reports.
Electric distribution utilities face outages from storms, equipment failures and third-party damage, often many at once. Reliability reporting depends on accurate start and restoration times and affected customer counts. Every restoration has to be backed by what the crew actually saw.
Start with one district's service areas and its open and recent cases. Run triage, evidence review and restoration live through one storm or one month, then add incident record approval.
[Plan the rollout](/utility-outage-management/implementation), [review the modules](/utility-outage-management#modules), and [compare the source data](/utility-outage-management/data-model).
Features to start with
Roles on the team
- Outage Coordinator
- Owns service cases, triages them and assigns the responder.
- Utility Supervisor
- Independently reviews field evidence and approves outage incident records.
- Field Crew Lead
- Submits crew evidence from the field and confirms restoration.
Set up Utility Outage Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.