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- Utility Outage Management
- Who it's for
- Municipal and cooperative utilities
Municipal and cooperative utilities
Municipal utilities and cooperatives respond to outages with small teams, sometimes the same people on every shift. Members and councils want to know what happened and how fast, and the team needs a simple record that holds up.
How Utility Outage Management is set up for you
Simple intake
Cases recorded with service area and affected units.
Separation of duties
Supervisors review what crews submit.
Explainable figures
Restoration times and affected customers come from approved records.
Municipal utilities and cooperatives respond to outages with small teams, sometimes the same people on every shift. Members and councils want to know what happened and how fast, and the team needs a simple record that holds up.
Start with all service areas and the next month's outages. Keep the process light: triage, evidence, restoration and approval.
[Plan the rollout](/utility-outage-management/implementation), [review the modules](/utility-outage-management#modules), and [compare the source data](/utility-outage-management/data-model).
Features to start with
Roles on the team
- Outage Coordinator
- Owns service cases, triages them and assigns the responder.
- Utility Supervisor
- Independently reviews field evidence and approves outage incident records.
- Admin
- Maintains organizations, service areas, team members and configuration without taking operating decisions.
Set up Utility Outage Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.