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- Utility Outage Management
- Who it's for
- Water and gas utilities
Water and gas utilities
Water and gas utilities handle bursts, leaks and supply interruptions where safety and evidence matter. A restoration is real only when pressure or quality readings say so, and regulators expect a clear record of what happened.
How Utility Outage Management is set up for you
Readings on the case
Field evidence carries measured values and units with their source.
Supervised decisions
A supervisor reviews evidence before restoration is recorded.
Clear records
Incident records with real start and restoration times.
Water and gas utilities handle bursts, leaks and supply interruptions where safety and evidence matter. A restoration is real only when pressure or quality readings say so, and regulators expect a clear record of what happened.
Start with one supply zone as a service area and its interruptions for a month. Agree which readings count as evidence before go-live.
[Plan the rollout](/utility-outage-management/implementation), [review the modules](/utility-outage-management#modules), and [compare the source data](/utility-outage-management/data-model).
Features to start with
Roles on the team
- Outage Coordinator
- Owns service cases, triages them and assigns the responder.
- Utility Supervisor
- Independently reviews field evidence and approves outage incident records.
- Field Crew Lead
- Submits crew evidence from the field and confirms restoration.
Set up Utility Outage Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.