Supplier performance

A scorecard records the supplier, period, published status and the components behind an overall result. Delivery punctuality uses completed eligible order lines against the original need-by date. Quality uses the inspected quantity and quality-defective quantity; a late shipment by itself is a delivery issue. Price competitiveness is a separate component. Activity counts, spend and coverage help the Buyer interpret whether the sample is representative.

Procurement Manager reviews the draft calculation and decides publication. Published scorecards carry the publication time and person. A bid comparison can then use the latest published quality result for a later RFQ; its quality basis says whether comparable history exists. Supplier sees its own published evidence, while Controller can read it with purchasing context.

• Delivery facts. Order lines retain original need-by dates, and receipt lines retain arrival, acceptance and rejection evidence. Partial deliveries remain visible until the line is fulfilled.
• Quality facts. Receipt lines record rejection reason and quality-defect quantity. An approved exclusion has a named reviewer and reason so a correction stays reviewable.
• Published period. The scorecard keeps delivery, quality and price components plus coverage, excluded lines and publication identity. The published result is what sourcing uses as historical context.

Choose the reporting period and which receipt evidence is eligible. Assign who may approve an exclusion and require a reason. Define which prices are comparable for the price component, including contract and RFQ benchmarks. Decide how the team handles a vendor with no relevant quality observations. Give Supplier access only to its own published result and permitted receipt evidence; Viewer reads aggregate published information without individual commercial terms.

Choose an order with one on-time accepted delivery and one later delivery with a quality rejection. Inspect the original promise dates, acceptance quantities and rejection reason before reading the calculated scorecard. Procurement Manager checks the sample size, exclusions and coverage, then publishes the period. Buyer starts a new RFQ and sees the published quality basis in the comparison. Revisit an excluded receipt line and confirm the recorded reviewer and reason explain why its evidence was left out.

Use a second vendor with no comparable published quality history. The RFQ comparison should retain a no-history quality basis rather than presenting an observed quality result. Procurement Manager can still read the vendor’s current qualification and terms before deciding an award.

• Published Vendor Scorecards — Period results with delivery, quality, price and coverage context.
• Vendor Directory — Supplier status and preferred designation beside the performance discussion.

Use performance review before the next sourcing decision.