Integrations
Connects to the tools you use
Set up connections through ERP.AI and Proto workflows, with every change logged.
- Airport Operations
- Flight information source
- Accounting platform
- Staff identity source
Airport Operations · Available now
Example screen with sample data
Plan the ground trip and follow its airport handoffs.
Airport Operations coordinates airport ground transport from a requested trip through vehicle dispatch, flight turn capture, gate assignment review and financial close. A trip connects its customer and vehicle to a planned operating window and passenger count.
- No per-user fees
- Manual work is free
- Configure it in Proto
OverviewTrips awaiting dispatch×
Airport Operations · Trips
New trip
Trips awaiting dispatch
Trips in one list
Trips in view
6Total passenger count
95Requested
6| Reservation number | Customer | Vehicle | Planned start | Planned end | Passenger count | |
|---|---|---|---|---|---|---|
| TRP-67859 | Summit Regional Air | Apron bus 16 | 18 Oct | 24 Oct | 14 | |
| TRP-70468 | Pinecrest Flight Services | Service cart 5 | 16 Oct | 18 Oct | 1 | |
| TRP-21171 | North Quay Aviation | Tow tractor 3 | 15 Oct | 23 Oct | 32 | |
| TRP-16745 | Summit Regional Air | Tow tractor 3 | 14 Oct | 21 Oct | 26 | |
| TRP-26144 | Willow Sky Cargo | High lift truck 2 | 14 Oct | 18 Oct | 1 |
6 of 6 records
Summit Regional AirTrips · TRP-67859
RequestedVehicleApron bus 16
Planned start18 Oct
Planned end24 Oct
Passenger count14
Approve dispatchTRP-67859 · Summit Regional Air
Property Manager approves the Requested trip after reviewing capacity and vehicle commitments.
Waiting for Property Manager
ApproveReturn
- Tables, ready to use
- 12
- Saved views
- 15
- Roles with set permissions
- 5
- Reports and dashboards
- 8
Features
Keep the ground trip in view
Every feature works on the same records. Pick one to see the screen your team works in.
Trip Planning
Give each ground movement a customer, vehicle and planned operating window.
- Customer context
- Planned window
- Trip state
- Trips
- Parties
- Trip stops
- Vehicles
OverviewAvailable fleet×
Airport Operations · Trip Planning
New
Available fleet
Vehicles
| Unit code | Vehicle number | Vehicle type | Capacity | Status | |
|---|---|---|---|---|---|
| BUS-12 | VHC-99238 | Apron bus | 610 | Available | |
| TUG-07 | VHC-93765 | Baggage tug | 290 | Available | |
| SHU-04 | VHC-16142 | Crew shuttle | 270 | Available | |
| HLT-02 | VHC-60469 | High lift truck | 370 | Available | |
| VAN-09 | VHC-83650 | Passenger van | 770 | Available |
6 of 6 records
BUS-12Vehicles · VHC-99238
AvailableVehicle typeApron bus
Capacity610
Fleet Dispatch
Approve a trip only after reviewing the vehicle, passenger count and operating interval.
- Fleet identity
- Dispatch decision
- Readiness after use
- Vehicles
- Trips
- People
- Users
OverviewTrip operating schedule×
Airport Operations · Fleet Dispatch
New
Trip operating schedule
Trips
| Reservation number | Customer | Vehicle | Planned start | Planned end | Passenger count | |
|---|---|---|---|---|---|---|
| TRP-25874 | Meridian Ramp Services | Crew shuttle 4 | 11 Oct | 18 Oct | 11 | |
| TRP-85480 | Willow Sky Cargo | Passenger van 9 | 23 Oct | 27 Oct | 37 | |
| TRP-94086 | North Quay Aviation | Service cart 5 | 23 Oct | 30 Oct | 34 | |
| TRP-60075 | Pinecrest Flight Services | Baggage tug 7 | 23 Oct | 29 Oct | 19 | |
| TRP-93979 | North Quay Aviation | Service cart 5 | 30 Oct | 06 Nov | 39 |
6 of 6 records
Meridian Ramp ServicesTrips · TRP-25874
RequestedVehicleCrew shuttle 4
Planned start11 Oct
Planned end18 Oct
Passenger count11
Flight Turns
Keep the flight number and scheduled arrival with the ground trip they support.
- Arrival details
- Trip context
- Evidence review
- Flight turns
- Trips
- People
OverviewFlight arrivals through today×
Airport Operations · Flight Turns
New
Flight arrivals through today
Flight turns
| Booking number | Flight number | Scheduled arrival | Passenger count | Reservation | |
|---|---|---|---|---|---|
| FT-17489 | FT-67014 | 17 Oct | 36 | Meridian crew to service hangar | |
| FT-57490 | FT-39656 | 18 Oct | 25 | Pinecrest passengers to gate 12 | |
| FT-15265 | FT-43481 | 22 Oct | 22 | Pinecrest passengers to gate 12 | |
| FT-38929 | FT-46907 | 20 Oct | 20 | Harborlink shuttle to cargo bay | |
| FT-73683 | FT-25760 | 23 Oct | 28 | Pinecrest passengers to gate 12 |
6 of 6 records
Meridian crew to service hangarFlight turns · FT-17489
Flight numberFT-67014
Scheduled arrival17 Oct
Passenger count36
Gate Assignments
Review the gate code and start time in the context of the associated trip.
- Draft preparation
- Review responsibility
- Recorded outcome
- Gate assignments
- Trips
- Flight turns
OverviewGate assignment review×
Airport Operations · Gate Assignments
New
Gate assignment review
Posting waits for the finance officer
| Outlet charge number | Gate code | Starts at | Amount | Status | Reservation | |
|---|---|---|---|---|---|---|
| GA-21443 | Gate A4 | 16 Oct | 220 | Draft | Willow Sky staff to warehouse | |
| GA-29011 | Gate A9 | 29 Oct | 300 | Draft | Cedar Coast crew to terminal B | |
| GA-11500 | Gate B2 | 13 Oct | 800 | Draft | Harborlink shuttle to cargo bay | |
| GA-12422 | Gate B6 | 18 Oct | 280 | Draft | North Quay crew to east apron | |
| GA-14390 | Gate C1 | 28 Oct | 350 | Draft | Harborlink shuttle to cargo bay |
6 of 6 records
Gate A4Gate assignments · GA-21443
DraftStarts at16 Oct
Amount220
ReservationWillow Sky staff to warehouse
Ground Service Evidence
Assign service work to a person and retain its trip, vehicle and completion details.
- Work classification
- Assigned responsibility
- Completion evidence
- Delivery evidence
- People
- Users
- Trips
- Vehicles
OverviewMy service evidence×
Airport Operations · Ground Service Evidence
New
My service evidence
Delivery evidence
| Task number | Task type | Trip | Vehicle | Assigned to | Due at | |
|---|---|---|---|---|---|---|
| DE-17902 | Cleaning | Pinecrest passengers to gate 12 | Crew shuttle 4 | Yuna Park | 22 Oct | |
| DE-24651 | Maintenance | Pinecrest passengers to gate 12 | High lift truck 2 | Diego Reyes | 03 Nov | |
| DE-51188 | Guest service | North Quay crew to east apron | Apron bus 16 | Hana Sato | 02 Nov | |
| DE-48925 | Cleaning | Harborlink shuttle to cargo bay | Crew shuttle 4 | Aisha Karim | 04 Nov | |
| DE-16881 | Maintenance | Willow Sky staff to warehouse | Apron bus 12 | Aisha Karim | 11 Oct |
6 of 6 records
Pinecrest passengers to gate 12Delivery evidence · DE-17902
CleaningVehicleCrew shuttle 4
Assigned toYuna Park
Due at22 Oct
StatusOpen
Trip Finance
Compare posted trip charges with confirmed transport documents before completing the trip.
- Charge review
- Document confirmation
- Trip comparison
- Trip charges
- Transport documents
- Trips
- Exchange rates
OverviewTrip charge review×
Airport Operations · Trip Finance
New
Trip charge review
Posting waits for the finance officer
| Folio charge number | Trip | Service date | Description | Amount | Status | |
|---|---|---|---|---|---|---|
| TC-58398 | Summit crew to remote stand 3 | 26 Oct | Remote stand shuttle surcharge | 150 | Draft | |
| TC-80904 | Willow Sky staff to warehouse | 31 Oct | After-hours crew transfer | 480 | Draft | |
| TC-93242 | Cedar Coast crew to terminal B | 03 Nov | Extra baggage cart run | 660 | Draft | |
| TC-61519 | Bluehaven passengers to gate 6 | 15 Oct | Terminal escort service | 310 | Draft | |
| TC-98480 | Pinecrest passengers to gate 12 | 30 Oct | Passenger van standby | 570 | Draft |
6 of 6 records
Remote stand shuttle surchargeTrip charges · TC-58398
DraftTripSummit crew to remote stand 3
Service date26 Oct
Amount150
Process
From request to completed ground movement
Request to completed ground trip ships ready to use. 2 steps need a named approval before the work moves on: Approve dispatch (Property Manager) and Review gate assignment (Operations Reviewer).
Drag a card to another stage, or focus it and use the arrow keys. It updates to match the stage.
-
Request trip
Record the customer, vehicle, planned window and passenger count.
Summit Regional AirTRP-67859 · Property ManagerRequest tripBy Property Manager -
Approve dispatch
Check vehicle capacity and competing commitments before confirming the movement.
Summit Regional AirTRP-67859 · Property ManagerApprove dispatchBy Property ManagerApprovalProperty Manager approves the Requested trip after reviewing capacity and vehicle commitments. -
Capture flight turn
Keep the flight number and scheduled arrival with the ground trip.
Summit Regional AirTRP-67859 · Operations ReviewerCapture flight turnBy Operations Reviewer -
Review gate assignment
Examine the gate code and start details against the intended trip.
Summit Regional AirTRP-67859 · Operations ReviewerReview gate assignmentBy Operations ReviewerApprovalOperations Reviewer approves the specialty outcome; Finance Officer applies the authorized gate update. -
Reconcile trip
Compare posted charges with confirmed transport documents and resolve differences.
Summit Regional AirTRP-67859 · Finance OfficerReconcile tripBy Finance Officer -
Complete trip
Finish the movement and release the vehicle according to its readiness.
Summit Regional AirTRP-67859 · Property ManagerComplete tripBy Property Manager
Inside a record
Connect flight context with ground work
Open any trip to see its delivery evidence, the roles that work on it, its process stages and its approvals on one page.
- 1Record details
Vehicle, Planned start, Planned end and Passenger count.
- 2Delivery evidence
Each line is linked to this trip.
- 3Who works on it
Finance Officer, Front Desk Agent and Property Manager, each with their own permissions.
- 4Process stages
Request trip and Approve dispatch, with the role that acts.
- 5Approvals
Approve dispatch and Review gate assignment, with who decides.
Trips awaiting dispatchSummit Regional Air×
Airport Operations · Trips
Log activity
Summit Regional Air
Apron bus 16 · Requested
1
Record details
VehicleApron bus 16
Planned start18 Oct
Planned end24 Oct
Passenger count14
2
Delivery evidence
Summit Regional Air
| Task number | Task type | Trip |
|---|---|---|
| DE-27066 | Cleaning | Bluehaven passengers to gate 6 |
| DE-55606 | Maintenance | Willow Sky staff to warehouse |
| DE-76422 | Guest service | Harborlink shuttle to cargo bay |
- Delivery evidence
- 6
3
Who works on it
- Finance OfficerManage gate assignments, transport documents, trip charges
- Front Desk AgentManage delivery evidence, flight turns
- Property ManagerManage delivery evidence, flight turns, Parties, trip stops…
4
Process stages
- Request tripProperty Manager
- Approve dispatchProperty Manager
5
Approvals
- Approve dispatchProperty ManagerApproved
- Review gate assignmentOperations ReviewerWaiting
Approvals
Review dispatch and gate decisions
OverviewApprovals×
Airport Operations · Overview
Approvals
Signed in as Property Manager
Waiting for you
4 To review1 Overdue2 Decided todayOnly mine
0 selectedApproveReturn
- TRP-67859Summit Regional AirRequested1dActions
- TRP-70468Pinecrest Flight ServicesRequested4dActions
- TRP-21171North Quay AviationRequested4dActions
- TRP-16745Summit Regional AirRequested4dActions
Who approves what
| Decision | Approver | |
|---|---|---|
| Approve dispatchCheck vehicle capacity and competing commitments before confirming the movement. | Property Manager | |
| Review gate assignmentExamine the gate code and start details against the intended trip. | Operations Reviewer |
2 approval rules · set per role in Proto
Roles
A workspace for each role
Everyone opens Airport Operations to the work that is theirs. Pick a role to see what it starts with.
Finance Officer
Prepares authorized financial drafts and reconciles confirmed receipts.
This is the first screen this role sees.
OverviewCompleted trips×
Completed trips
Trips · Finance Officer
| Reservation number | Customer | Vehicle | Planned start | Planned end | Passenger count | |
|---|---|---|---|---|---|---|
| TRP-94103 | Harborlink Shuttle | Passenger van 9 | 20 Oct | 24 Oct | 14 | |
| TRP-57069 | Cedar Coast Air | Apron bus 12 | 28 Oct | 03 Nov | 40 | |
| TRP-62743 | Meridian Ramp Services | Passenger van 9 | 13 Oct | 19 Oct | 21 | |
| TRP-23567 | Bluehaven Charter | Service cart 5 | 25 Oct | 03 Nov | 33 | |
| TRP-18732 | Bluehaven Charter | Passenger van 9 | 03 Nov | 11 Nov | 20 |
6 of 6 records
Front Desk Agent
Captures assigned stays and service work and evidence.
This is the first screen this role sees.
OverviewTrip operating schedule×
Trip operating schedule
Trips · Front Desk Agent
| Reservation number | Customer | Vehicle | Planned start | Planned end | Passenger count | |
|---|---|---|---|---|---|---|
| TRP-25874 | Meridian Ramp Services | Crew shuttle 4 | 11 Oct | 18 Oct | 11 | |
| TRP-85480 | Willow Sky Cargo | Passenger van 9 | 23 Oct | 27 Oct | 37 | |
| TRP-94086 | North Quay Aviation | Service cart 5 | 23 Oct | 30 Oct | 34 | |
| TRP-60075 | Pinecrest Flight Services | Baggage tug 7 | 23 Oct | 29 Oct | 19 | |
| TRP-93979 | North Quay Aviation | Service cart 5 | 30 Oct | 06 Nov | 39 |
6 of 6 records
Property Manager
Owns stays and service setup, planning and assigned operational work.
This is the first screen this role sees.
OverviewTrips awaiting dispatch×
Trips awaiting dispatch
Trips · Property Manager
| Reservation number | Customer | Vehicle | Planned start | Planned end | Passenger count | |
|---|---|---|---|---|---|---|
| TRP-67859 | Summit Regional Air | Apron bus 16 | 18 Oct | 24 Oct | 14 | |
| TRP-70468 | Pinecrest Flight Services | Service cart 5 | 16 Oct | 18 Oct | 1 | |
| TRP-21171 | North Quay Aviation | Tow tractor 3 | 15 Oct | 23 Oct | 32 | |
| TRP-16745 | Summit Regional Air | Tow tractor 3 | 14 Oct | 21 Oct | 26 | |
| TRP-26144 | Willow Sky Cargo | High lift truck 2 | 14 Oct | 18 Oct | 1 |
6 of 6 records
Operations Reviewer
Reviews evidence and authorizes eligible domain outcomes.
This is the first screen this role sees.
OverviewTrips awaiting dispatch×
Trips awaiting dispatch
Trips · Operations Reviewer
| Reservation number | Customer | Vehicle | Planned start | Planned end | Passenger count | |
|---|---|---|---|---|---|---|
| TRP-67859 | Summit Regional Air | Apron bus 16 | 18 Oct | 24 Oct | 14 | |
| TRP-70468 | Pinecrest Flight Services | Service cart 5 | 16 Oct | 18 Oct | 1 | |
| TRP-21171 | North Quay Aviation | Tow tractor 3 | 15 Oct | 23 Oct | 32 | |
| TRP-16745 | Summit Regional Air | Tow tractor 3 | 14 Oct | 21 Oct | 26 | |
| TRP-26144 | Willow Sky Cargo | High lift truck 2 | 14 Oct | 18 Oct | 1 |
6 of 6 records
Admin
Maintains staff identities and the configuration needed by the trip workflows.
- Manage Users, People
- View delivery evidence, exchange rates, flight turns, gate assignments, Parties, transport documents, trip charges, trip stops, Trips, Vehicles
Reports
Review fleet readiness and trip balances
Review ground workload, fleet readiness and the financial position of each trip.
Overview×
Airport Operations · Overview
Airport Operations dashboard
This quarter
Delivery evidence in view
6Cleaning
2Maintenance
2Guest service
2Trips by status
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| Requested | 27 | ||
| Confirmed | 6 | 22% | |
| In progress | 2 | 33% | |
| Completed | 1 | 50% |
Passenger count by status
Sample totals per stage
- 01Trip workload by customer
Which customer movements remain Requested, Confirmed or In progress within the selected planning period?
- 02Fleet readiness
Which resource types are available, assigned, awaiting cleaning or in maintenance?
- 03Planned passenger load
Which requested trips need another capacity review before dispatch?
- 04Flight arrival register
Which scheduled arrivals support the ground trips under review?
- 05Gate assignment register
Which draft and posted entries use the same gate code, and what starts are recorded?
- 06Service completion by assignee
Which assigned tasks remain open, and which have a recorded completion time?
- 07Posted trip charges
Which service charges contribute to the trip's posted amount?
- 08Trip reconciliation comparison
How does the posted amount compare with confirmed transport documents for the same trip?
Who it's for
For teams running airport ground movements
See how Airport Operations fits your kind of team.
Airport shuttle operators
Coordinate passenger transfers with vehicle commitments and arrival context.
Ground handling teams
Keep flight-related ground movements and assigned service evidence connected.
Airport transfer contractors
Follow contracted ground movements from customer request through financial completion.
Controls
Check capacity and evidence before moving on
Each stage of request to completed ground trip names the role that acts and the status it records, so a change is never anonymous.
OverviewRequest to completed ground trip×
Airport Operations · Process
Request to completed ground trip
Each stage, the role that acts and the status it records
Process stages
10Approval steps
2Roles involved
4Tables touched
11Approve dispatchApproval
Property ManagerStatusRequested → Confirmed
RecordsVehicles, Trips
Start ground movement
Property ManagerStatusConfirmed → in progress
RecordsDelivery evidence, Trip charges, Vehicles
Review gate assignmentApproval
Operations Reviewer, Finance OfficerStatusDraft → Posted
RecordsGate assignments, Trips
- StartVehiclesApprove dispatchRequested → Confirmed
- StepDelivery evidenceStart ground movementConfirmed → in progress
- ApprovalGate assignmentsReview gate assignmentDraft → Posted
- StepDelivery evidenceComplete service workOpen → Assigned → in progress → Completed
- StepTransport documentsReconcile tripDraft → Posted
AI agent
Prepare the next shift with Proto
Prepare trip reviews and explain operating handoffs with Proto.
It can
- Property Manager: List Requested trips and compare passenger counts with the selected vehicles' capacities before dispatch review.
- Front Desk Agent: Show my assigned service evidence with due times and completion details so I can prepare the shift handoff.
- Finance Officer: Compare posted charges with confirmed documents for this trip and explain which references need review.
- Operations Reviewer: Bring together the flight turn and draft gate entry for the selected trip before I decide the specialty outcome.
Stays with a person
- Property Manager owns dispatch approval, and Operations Reviewer owns the eligible specialty decision.
- Finance Officer confirms document handling and the trip comparison.
- Proto can prepare the information, but the responsible person must make the business decision using the agreed access and review route.
- A request to summarize a trip does not authorize a change to its status or charges.
Show Requested trips whose passenger count exceeds the selected vehicle capacity.
Open the flight arrival and draft gate details for the transfer I selected.
Explain this trip's posted charges and confirmed transport documents separately.
List my service tasks with their due times and recorded completion.
Property Manager owns dispatch approval, and Operations Reviewer owns the eligible specialty decision.
Data model
Your data, in tables you can change
Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.
Browse all 12 tables12tables
- Trip Planning4
- Fleet Dispatch4
- Flight Turns3
- Gate Assignments3
- Ground Service Evidence5
- Trip Finance4
Implementation
Roll out one team at a time
Start with one team and one process, then add the rest once the basics are running.
Agree the operating boundary
Property Manager identifies the fleet, customers and ground movements for the pilot. Choose the operating time zone and the person who approves dispatch. Finance Officer agrees the currency and the close condition for an outstanding account.
Prepare identities and references
Admin checks staff accounts and active people. Property Manager reviews customer names, vehicle numbers and capacities. Match source identities before bringing in open trips or their supporting evidence.
Configure the working handoffs
Use Proto to prepare dispatch, flight capture, gate review and service completion with the named owners. Agree how the review route records decisions and which person carries out the resulting change.
Rehearse real exceptions
Test overlapping vehicle requests, excessive passenger counts and a repeated dispatch submission. Capture a flight turn against an incorrect trip and practice correction. Check staff assignment and confirm that an unresolved financial difference prevents premature completion.
Reconcile the first cycle
Finance Officer checks posted charges and confirmed documents separately. Property Manager checks completed trips and fleet readiness. The operating team accepts the handoffs before moving further customers or shifts into the system.
Pricing
$0per user
The base account and everyday work in the ERP.AI app are free, for every user.
- No per-user or per-seat fees
- Viewing, editing, approving and exporting records in the app is free
- Pay only for machine work: API calls, imports, workflows and AI agents
- Prepaid credits from $5. Purchased credits never expire
Machine work rate card Included per $1 of credit
| Usage | Per $1 |
|---|---|
| Record reads (list, filter, get) | 20,000 |
| Search or aggregate queries | 4,000 |
| Record writes | 4,000 |
| Imported or synced records | 200,000 |
| Workflow runs | 2,000 |
| AI agent runs | 2,000 |
| Scheduled jobs or webhooks | 20,000 |
| File uploads (MB) | 2,000 |
| CSV or PDF exports | 100 |
How do I get started?
Click Get started, then use Proto to configure Airport Operations for your business. Pilot a ground transport team with a defined fleet, customer list and operating period. Include a dispatch conflict and a trip with an outstanding financial difference in the rehearsal.
What work does Airport Operations cover?
It coordinates ground trips with their customers, vehicles, planned windows and passenger counts. Flight turns, gate assignments and assigned service evidence support the operating handoff. Finance Officer reviews charges and transport documents before trip completion.
Who approves dispatch?
Property Manager acts as the dispatcher for the agreed operating scope. The decision checks the current request, staff identity, passenger capacity and vehicle commitments before a Requested trip becomes Confirmed.
How are flight turns connected to the ground movement?
Front Desk Agent selects the trip and records the flight number, scheduled arrival and passenger count. Operations Reviewer receives the specialty evidence, and the team checks the saved turn in the linked trip context.
How does the team review a gate assignment?
Finance Officer prepares a Draft entry with the gate code, start time and amount against the trip. Operations Reviewer examines its specialty evidence through the agreed route before the authorized outcome is applied.
How is service work assigned?
Property Manager connects service evidence to the trip, vehicle and responsible staff member. Front Desk Agent records progress and completion for assigned work. The due time and completion details help the next shift identify what remains.
What happens when charges and documents differ?
Finance Officer compares posted charges with confirmed transport documents. Resolve the difference or obtain the explicit outstanding-account acknowledgment required by the operating policy before Property Manager completes the trip.
When is a vehicle available again?
At completion, Property Manager releases the assigned vehicle to Cleaning or Available according to its readiness. The team reviews unfinished service work before treating the resource as ready for another dispatch.
Can arrival or accounting information come from another system?
Yes, as a connection to configure with the source owner. Agree the field mapping, update rules and repeated-event handling, then rehearse a changed arrival or financial correction before enabling routine exchange.
What should we test before using it for a shift?
Test overlapping requests, an excessive passenger count and a repeated dispatch action. Rehearse flight and gate review, service assignments and financial completion using ordinary role accounts. Ask the next shift to explain the saved trip and vehicle states.
Set up Airport Operations your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.