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- Airport Operations
- Who it's for
- Airport shuttle operators
Airport shuttle operators
Airport shuttle teams plan ground movements around expected arrivals and customer collection needs. Airport Operations keeps the customer, passenger count and selected vehicle with each planned trip. Property Manager reviews the commitment before dispatch, while Front Desk Agent captures the flight context and service work used during the shift handoff.
How Airport Operations is set up for you
Passenger demand
Record the expected group size before choosing the vehicle. A transfer that grows after the first plan needs another capacity review. Keep the revised request visible to the dispatcher before confirming the movement.
Shared buses
Compare planned windows across the fleet. A bus that looks available now may already be committed during the requested collection period. Agree how planners discuss changed arrival expectations when the same bus supports later work.
Arrival context
Capture the flight number and scheduled arrival against the supported trip. The next shift can then connect the arrival being discussed with the customer and resource in the ground schedule.
Return readiness
Assign cleaning work to the person responsible and record completion. Property Manager checks readiness when the trip finishes and decides whether the bus returns to Cleaning or Available.
Financial handoff
Finance Officer reviews posted charges and confirmed documents for the trip. Any outstanding account needs the agreed explicit acknowledgment before Property Manager completes the movement.
Airport shuttle teams plan ground movements around expected arrivals and customer collection needs. Airport Operations keeps the customer, passenger count and selected vehicle with each planned trip. Property Manager reviews the commitment before dispatch, while Front Desk Agent captures the flight context and service work used during the shift handoff.
Pilot a terminal transfer operation with a recognizable fleet and a small set of customer accounts. Rehearse a group exceeding the selected bus's capacity, an overlapping commitment and a changed arrival expectation. Include a return that needs cleaning and a financial difference requiring explanation. Ask the next shift to follow the same trip through dispatch, service evidence and completion before expanding to more operating periods.
[Prepare the pilot](/airport-operations/get-started) and review [fleet dispatch](/airport-operations/modules/fleet-dispatch).
Features to start with
Roles on the team
- Finance Officer
- Prepares authorized financial drafts and reconciles confirmed receipts.
- Front Desk Agent
- Captures assigned stays and service work and evidence.
- Property Manager
- Owns stays and service setup, planning and assigned operational work.
- Operations Reviewer
- Reviews evidence and authorizes eligible domain outcomes.
Set up Airport Operations your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.