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Catering Management
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Catering Management · Available now

Carry an event order from menu choice through verified service.

Catering Management coordinates an event order from its menu lines and venue through kitchen preparation, service and operational review. An Event Coordinator records the customer commitment, portions, allergens and serving time.

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  • No per-user fees
  • Manual work is free
  • Configure it in Proto
OverviewOpen Event Orders
Catering Management · Event orders

Open Event Orders

Event orders in one list

New event order
Event orders in view
6
Accepted
2
Preparing
2
Ready
2
Accepted2
Riverside board dinnerRiverside dining room
19 Oct
Autumn donor breakfastGarden pavilion
03 Nov
Add
Preparing2
Garden wedding luncheonLakeside lodge
26 Oct
Atrium product launchTerrace courtyard
24 Oct
Add
Ready2
North hall staff receptionRiverside dining room
24 Oct
Lakeside family celebrationNorth hall ballroom
17 Oct
Add
Riverside board dinnerEvent orders · EO-42239
Accepted
Serve at19 Oct
CounterpartyRiverside dining room
OwnerSamira Yusuf
Approve production releaseEO-42239 · Riverside board dinner

Operations Supervisor reviews the submitted ticket revision and records the decision.

Waiting for Operations Supervisor
ApproveReturn
Example screen with sample data
Tables, ready to use
18
Saved views
12
Roles with set permissions
6
Reports and dashboards
8
Features

Follow every event commitment

Every feature works on the same records. Pick one to see the screen your team works in.

Event orders

Keep the customer commitment, venue and serving time on one controlled order.

  • Confirm the destination
  • Price the actual lines
  • Keep the accepted revision
  • Event orders
  • Event order lines
  • Event venues
  • Team members
  • Operation receipts
Explore event orders
OverviewServed Event Lines
Catering Management · Event orders

Served Event Lines

Event order lines

New
ParentLine numberMenu itemPortionsServed portionsPrepared at
Summit workshop lunch540Roasted squash salad33041003 Nov
Gallery opening canapes220Herb chicken with rice34095031 Oct
Summit workshop lunch310Mushroom risotto90051022 Oct
Riverside board dinner900Lemon tartlet assortment32079028 Oct
Autumn donor breakfast920Citrus grain bowl45025022 Oct
6 of 6 records
Roasted squash saladEvent order lines · EOL-10280
ParentSummit workshop lunch
Line number540
Portions330
Served portions410
Prepared at03 Nov
Example screen with sample data
Process

From accepted order to served portions

From event request to verified service ships ready to use. One step needs a named approval before the work moves on: Approve production release (Operations Supervisor).

Drag a card to another stage, or focus it and use the arrow keys. It updates to match the stage.

  1. Draft the event order

    Record the venue, owner, serving time and menu lines.

    Riverside board dinnerEO-42239 · Event Coordinator
    Draft the event orderBy Event Coordinator

  2. Accept the event order

    Check products, allergens and capacity before recording acceptance.

    Riverside board dinnerEO-42239 · Event Coordinator
    Accept the event orderBy Event Coordinator

  3. Prepare the kitchen ticket

    Submit the current ticket revision with its service details.

    Riverside board dinnerEO-42239 · Kitchen Lead
    Prepare the kitchen ticketBy Kitchen Lead

  4. Approve production release

    An Operations Supervisor decides on the submitted revision.

    Riverside board dinnerEO-42239 · Operations Supervisor
    Approve production releaseBy Operations Supervisor
    ApprovalOperations Supervisor reviews the submitted ticket revision and records the decision.

  5. Record preparation and service

    Record actual preparation, delivery and served portions separately.

    Riverside board dinnerEO-42239 · Service Lead
    Record preparation and serviceBy Service Lead

  6. Reconcile completion

    Match receipts to effects and supporting evidence.

    Riverside board dinnerEO-42239 · Operations Supervisor
    Reconcile completionBy Operations Supervisor

Start with Accept an event order

Inside a record

Connect provider and fulfillment evidence

Open any event order to see its event order lines, the roles that work on it, its process stages and its approvals on one page.

  1. 1
    Record details

    Serve at, Counterparty and Owner.

  2. 2
    Event order lines

    Each line is linked to this event order.

  3. 3
    Who works on it

    Admin, Event Coordinator and Kitchen Lead, each with their own permissions.

  4. 4
    Process stages

    Record preparation and service, with the role that acts.

  5. 5
    Approvals

    Approve production release, with who decides.

Open Event OrdersRiverside board dinner
Catering Management · Event orders

Riverside board dinner

Riverside dining room · Accepted

Log activity
1
Record details
Serve at19 Oct
CounterpartyRiverside dining room
OwnerSamira Yusuf
2
Event order lines

Riverside board dinner

ParentLine numberMenu item
Summit workshop lunch540Roasted squash salad
Gallery opening canapes220Herb chicken with rice
Summit workshop lunch310Mushroom risotto
Event order lines
6
Total line number
3,520
3

Who works on it

  • AdminManage Organizations, team members, Users, event venues
  • Event CoordinatorManage event orders, event order lines, event venues
  • Kitchen LeadManage event menus, recipe yields, Ingredients, ingredient…
4

Process stages

  • Record preparation and serviceService Lead
5

Approvals

  • Approve production releaseOperations Supervisor
    Approved
Example screen with sample data
Approvals

Review kitchen release

OverviewApprovals
Catering Management · Overview

Approvals

Signed in as Operations Supervisor

Waiting for you

4 To review1 Overdue2 Decided todayOnly mine
0 selectedApproveReturn
  • PT-52725RIVER-01
    Atrium product launchRequested by Admin
    Submitted3dActions
  • PT-87075GARDEN-02
    Gallery opening canapesRequested by Admin
    Submitted2dActions
  • PT-63697NORTH-03
    Riverside board dinnerRequested by Admin
    Submitted3dActions
  • PT-78867ATRIUM-04
    Summit workshop lunchRequested by Admin
    Submitted5dActions

Who approves what

DecisionApprover
Approve production releaseAn Operations Supervisor decides on the submitted revision.Operations Supervisor
Approve production tickets, review decisionsOperations Supervisor
2 approval rules · set per role in Proto
Example screen with sample data
Who can approve what
Roles

A workspace for each role

Everyone opens Catering Management to the work that is theirs. Pick a role to see what it starts with.

Admin

Maintains the operating structure and controls access to operational records.

  • Manage Organizations, team members, Users, event venues
  • View event orders, operation receipts, review decisions

Roles and permissions

Reports

See portions and exceptions

Follow event commitments, portion fulfillment, kitchen decisions and unresolved operations.

Overview
Catering Management · Overview

Catering Management dashboard

This quarter

Production tickets in view
6
Total guest count
126
Submitted
6

Event orders by status

How far records got this quarter

StageReachedStep
Draft34
Accepted1132%
Preparing327%
Ready133%

Number of event orders by status

Sample counts per stage

200
20Draft
20Accepted
-30Preparing
-50Ready
-20Served
Example screen with sample data
  1. 01Order service position

    Show each order's status, serving time, accepted time, served time and responsible owner.

  2. 02Portion fulfillment

    Compare ordered and served portions by order and line.

  3. 03Kitchen release queue

    Show ticket status, revision, decision time and linked event order.

  4. 04Menu yield basis

    Show each product's recipe revision, yield and ingredient quantities.

  5. 05Ingredient movement history

    Show signed quantity, unit, ingredient, time and operation key.

  6. 06Fulfillment event history

    Group allocation through return events by order and product.

  7. 07Operation exception review

    Show pending, failed and review-needed receipts with revision and failure reason.

  8. 08Payment evidence review

    Show provider event, type, amount and verification state by order.

All reports and dashboards

Who it's for

Built for catering teams

See how Catering Management fits your kind of team.

Event caterers

Serve booked events across changing venues and guest counts.

Venue catering teams

Coordinate in-house dining rooms and hosted service.

Multi-site food service operators

Keep organizations, teams and destinations connected.

Controls

Keep decisions tied to revisions

Each stage, from event request to verified service, names the role that acts and the status it records, so a change is never anonymous.

OverviewFrom event request to verified service
Catering Management · Process

From event request to verified service

Each stage, the role that acts and the status it records

Process stages
10
Approval steps
1
Roles involved
5
Tables touched
4
Accept the event order
Event Coordinator
StatusDraft → Accepted
Prepare the kitchen ticket
Kitchen Lead
StatusDraft → Submitted
Approve production releaseApproval
Operations Supervisor
StatusSubmitted → Approved
RecordsReview decisions
From event request to verified service
  1. Start
    Accept the event orderDraft → Accepted
    Event Coordinator
  2. Step
    Prepare the kitchen ticketDraft → Submitted
    Kitchen Lead
  3. Approval
    Approve production releaseSubmitted → Approved
    Review decisions
  4. Step
    Release the kitchen workApproved → Completed
    Kitchen Lead
  5. Step
    Record preparation and serviceAccepted → Preparing → Ready → Served
    Fulfillment events
Example screen with sample data

See each stage in detail

AI agent

Prepare work with Proto

Let Proto prepare event work and surface decisions for the responsible team.

It can

  • Event Coordinator: Prepare an order with its venue, serving time, owner, menu lines and allergen declarations for review.
  • Kitchen Lead: Show the approved recipe revision and submitted ticket details that need checking before release.
  • Operations Supervisor: Bring the current revision, supporting evidence and prior decisions together for a release or correction.
  • Service Lead: Compare delivered products with served portions and flag remaining scope for review.

Stays with a person

  • People approve submitted production work and corrective actions.
  • The agent can prepare evidence, but it cannot replace the supervisor's decision or create provider confirmation.
  • A completed action needs its actual effects and reconciled receipt.

Set up an agent

Integrations

Connects to the tools you use

Set up connections through ERP.AI and Proto workflows, with every change logged.

  • Catering Management
  • Payment provider
  • Fulfillment source
  • Source records
Data model

Your data, in tables you can change

Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.

Browse all 18 tables
18tables
  • Event orders5
  • Menus and ingredients5
  • Kitchen production6
  • Event service5
  • Venues and teams5
  • Review and evidence5
Implementation

Roll out one team at a time

Start with one team and one process, then add the rest once the basics are running.

  1. Set the operating context

    Add the organization, active venues, team members and access roles.

  2. Prepare the menu

    Add products, ingredients, allergen declarations and approved recipe revisions with usable yields.

  3. Walk through an order

    Create an event with lines, owner, venue and serving time; check acceptance and its receipt.

  4. Review kitchen release

    Submit a ticket, record an independent supervisor decision and follow the actual preparation.

  5. Check service and exceptions

    Record fulfillment and served portions, then rehearse a changed scope and an uncertain receipt.

Read the implementation plan

Pricing

$0per user

The base account and everyday work in the ERP.AI app are free, for every user.

  • No per-user or per-seat fees
  • Viewing, editing, approving and exporting records in the app is free
  • Pay only for machine work: API calls, imports, workflows and AI agents
  • Prepaid credits from $5. Purchased credits never expire

Pricing details

Machine work rate card Included per $1 of credit

Machine work rate card
UsagePer $1
Record reads (list, filter, get)20,000
Search or aggregate queries4,000
Record writes4,000
Imported or synced records200,000
Workflow runs2,000
AI agent runs2,000
Scheduled jobs or webhooks20,000
File uploads (MB)2,000
CSV or PDF exports100
FAQ

Questions, answered

Scope, rollout and pricing for Catering Management.

All questions
How do I get started?

Click Get started, then use Proto to configure Catering Management for your business. Begin with one organization, an active venue, a small approved menu and one event order that the team can follow through service.

How does an event order become accepted?

The Event Coordinator records its venue, owner, serving time and menu lines. Acceptance checks the chosen products, portions, allergens and capacity, calculates the net amount and records the accepted time and operation receipt.

Can we keep different recipe revisions?

Yes. Event Menus retain a revision number, effective date, portion yield and approval state. Kitchen work uses the approved revision selected for the released scope.

Who releases a production ticket?

The Operations Supervisor independently reviews the submitted revision and its evidence. The release records its effects before the ticket is Completed.

How are allergens handled?

Ingredient and event line declarations give the team the facts to check when selecting and accepting a menu. Agree who maintains them and verify the actual recipe revision before kitchen release.

Does a delivery event mark portions served?

Service Lead records served portions on the event lines. Fulfillment events record physical allocation, shipment, delivery or return separately.

How do we handle a changed guest count?

Review the current order and ticket revisions. A changed submitted ticket needs a fresh supervisor decision; work already prepared or served stays in history.

What happens to a failed operation?

Operations Supervisor reads the receipt, compares linked effects and any external reference, and attaches evidence before marking a matched result complete.

How do refunds appear?

Payment Evidence holds provider event identity, amount, type and verification state. Finance Reviewer checks the provider result before treating a refund as resolved.

Where do we see open work?

Open Event Orders, Pending Production Release and Operation Exceptions focus the team on commitments, review decisions and uncertain outcomes.

Set up Catering Management your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

Start now Download Proto

How to get started

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