Event service

The accepted order names a venue and serving time. Its lines retain ordered portions, prepared time and served portions. Fulfillment events add dated allocation, pick, ship, deliver or return facts for a product and order. The Service Lead uses those records to distinguish work sent toward a venue from portions actually served to guests. A delivery event alone does not settle the served quantity on an order line.

• Match the destination. Service Lead checks the order venue and serving time before recording physical handoff.
• Track movement by product. Fulfillment events retain their external identity and dated allocation, delivery or return result.
• Record guest service separately. The line’s served portions describe what guests received; unresolved scope remains visible.

At handoff, the Service Lead checks the destination and product against the accepted order. External fulfillment identifiers help match incoming events to the right local order and avoid treating a repeated event as a second delivery. The service team records actual served portions for each line. An order reaches Served after its performed scope is accounted for. A partially served order retains both the performed quantity and any remaining scope requiring a decision.

Agree who records physical events and who confirms the portions served to guests. Match each external fulfillment identity to its order and product before importing it. Decide how the team reports a short delivery, return or partially served event to Operations Supervisor. Keep venue contacts current so a delivery reaches the intended service location.

Imagine a reception where a tray is delivered but several portions remain unused. The fulfillment event records delivery of the product, while the line records only the portions actually served. If remaining food is returned or wasted, its event or ingredient movement is separate. The coordinator can answer how much was ordered, prepared, delivered and served without merging these meanings. If the event needs a correction, the supervisor reviews only the eligible unserved scope.

At shift change, the incoming Service Lead can compare a delivered product with the line’s served portions and the original order. A returned item remains a physical return, even if guests received some portions earlier. When the numbers differ, keep the event identity and time with the record so the team can reconcile the remaining work without counting a repeated delivery twice.

• Delivered Fulfillment Events — Product deliveries with source identity, occurrence time and parent order.
• Served Event Lines — Actual served portions beside the planned portions on each order line.

Follow the process and review roles and permissions before a live handoff.