Delivery

An approved application proceeds through a caseworker decision and delivery. The application holds the delivery reference and completion date. Operation runs and ordered steps retain the operation key, source revision, result reference and any external receipt evidence for the action performed. The run records an operation key and source revision; its steps retain input, output and receipt details. Staff compare those records with the application’s delivery reference when an outcome is uncertain.

• Prepare the case. After an independent approval, the caseworker records the decision and begins delivery. The operation run moves from Queued through Running to an outcome. Its steps carry input and output references. The application becomes Delivered after the delivery result is recorded; the trace lets staff connect that result to the approved revision.
• Keep a named owner. The operator records the caseworker decision after approval and follows the keyed operation before recording delivery.
• Preserve the trace. A failed run or Unknown step stays in the trace. The operation key and provider reference help staff investigate an earlier attempt.

Agree which service action constitutes delivery and what result reference proves completion. If a provider returns an uncertain result, staff should inspect the operation key and receipt before deciding whether another attempt is appropriate. Assign responsibility for runs that need reconciliation. Agree which result reference proves delivery for each public service. Name the person who investigates failed runs and uncertain receipts. Rehearse two attempts with the same operation key and confirm staff read the earlier provider reference before a retry.

Choose a delivered application and trace its operation key through the run, steps and any execution attempts. Match the result reference to the application’s delivery reference. Confirm that a failed or uncertain step remains visible and that the team can explain which revision authorized the action. Start at a Delivered application and find the run for its approved revision. Compare its result reference with the delivery reference, then inspect the ordered steps. Repeat with an uncertain attempt and confirm the operator investigates its receipt before taking another action.

• Delivered Applications — Read completion dates and delivery references for finished cases.
• Runs Requiring Reconciliation — Find keyed runs whose result needs investigation.

See decision to delivery for the approved path and execution reconciliation for uncertain results.