Outlet bookings

A booking records the outlet type, outlet name, starting time, guest count and reservation. Front Desk Agent captures this activity against the selected stay so the property team can find it from the reservation detail. Restaurant and spa are the configured outlet types. The booking record does not itself establish a financial charge; that is tracked as a separate outlet charge tied to the same reservation.

• Selection. Choose the guest’s existing reservation before adding outlet activity.
• Booking. Record the outlet, time and party size the team is arranging.
• Follow-up. Review linked outlet activity when preparing the stay’s departure account.

Agree who can capture a booking, how the team checks the requested outlet and time, and which person reviews the booking evidence. Keep the guest count on the booking distinct from the stay’s guest count; an outlet event may include a different party. Decide how the front desk checks a changed outlet request against the existing booking. A changed request should be investigated against the original booking reference instead of creating an unexplained second booking.

A checked-in guest asks for a restaurant booking for a different party size from the room occupancy. Front Desk Agent selects the stay, records the restaurant name, time and guest count, and confirms that the booking is visible with the reservation. If the guest later uses the outlet and a charge is raised, Finance Officer records that charge separately against the same stay. The reviewer can inspect the booking and the charge without assuming that each booking automatically incurred an amount.

If the guest changes the time, the front desk should identify the original booking and confirm which plan the outlet will honor. A second booking with the same guest and time can confuse the departure review, especially when a separate outlet charge arrives later. Keep the outlet name and reservation link visible during that review. The Finance Officer can then distinguish the guest’s plan from an actual posted amount and ask for source evidence when the two do not agree.

At shift change, Front Desk Agent can use the outlet booking list to identify plans that still need attention. Check the starting time against the guest’s stay and the outlet name against the request. If the guest has more than one stay, select the intended reservation before recording a new booking. Property Manager can compare the booking with the in-house stay while Finance Officer checks any later charge. This keeps the guest’s plan visible without treating a planned visit as money owed.

• Outlet bookings — Restaurant and spa plans with time, party size and linked reservation.
• In-house stays — Checked-in guests whose linked activity may need attention.

See outlet activity and folio and payment review.