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Cruise Line Management
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Cruise Line Management · Available now

Keep guest reservations and onboard service work together.

A guest operations team uses this app to carry a reservation from request through departure. A Property Manager keeps guests, bookable units and dated rate plans current.

Start now Download Proto
  • No per-user fees
  • Manual work is free
  • Configure it in Proto
OverviewRequested Reservations
Cruise Line Management · Reservations

Requested Reservations

confirmed waits for the property manager

New reservation
Reservations in view
6
Total guest count
134
Requested
6
Reservation numberGuestUnitArrival dateDeparture dateGuest count
RSR-50887Andres VegaCabin 225, oceanview01 Nov06 Nov32
RSR-16130Leo BennettCabin 233, balcony13 Oct20 Oct22
RSR-34894Omar FaroukCabin 233, balcony24 Oct26 Oct34
RSR-74451Mira PatelCabin 118, interior30 Oct04 Nov15
RSR-72226Mira PatelCabin 225, oceanview16 Oct18 Oct27
6 of 6 records
Andres VegaReservations · RSR-50887
Requested
UnitCabin 225, oceanview
Arrival date01 Nov
Departure date06 Nov
Guest count32
Review availabilityRSR-50887 · Andres Vega

Property Manager decides whether the requested unit and dates can be confirmed.

Waiting for Property Manager
ApproveReturn
Example screen with sample data
Tables, ready to use
12
Saved views
15
Roles with set permissions
5
Reports and dashboards
8
Features

See the guest stay and its service work

Every feature works on the same records. Pick one to see the screen your team works in.

Reservations and guests

Keep each requested stay tied to a guest, a unit and its dates.

  • Working record
  • Decision point
  • Handoff
  • Parties
  • Reservations
  • Units
Explore reservations and guests
OverviewAvailable Units
Cruise Line Management · Reservations and guests

Available Units

Occupied waits for the property manager

New
Unit codeUnit numberUnit typeCapacityStatus
CAB-204UNT-44886Interior cabin60Available
CAB-216UNT-88981Oceanview cabin250Available
STE-301UNT-38128Balcony cabin870Available
CAB-118UNT-42168Aft suite760Available
CAB-225UNT-39674Family suite80Available
6 of 6 records
CAB-204Units · UNT-44886
Available
Unit typeInterior cabin
Capacity60
Example screen with sample data
Process

Follow the stay from request to departure

Reservation to departure ships ready to use. 2 steps need a named approval before the work moves on: Review availability (Property Manager) and Review charges (Operations Reviewer).

Drag a card to another stage, or focus it and use the arrow keys. It updates to match the stage.

  1. Capture request

    Record the guest, dates, party size and selected unit.

    Andres VegaRSR-50887 · Property Manager
    Capture requestBy Property Manager

  2. Review availability

    Property Manager checks capacity and competing dates.

    Andres VegaRSR-50887 · Property Manager
    Review availabilityBy Property Manager
    ApprovalProperty Manager decides whether the requested unit and dates can be confirmed.

  3. Confirm reservation

    Mark the accepted stay Confirmed.

    Andres VegaRSR-50887 · Property Manager
    Confirm reservationBy Property Manager

  4. Deliver guest service

    Keep bookings and assigned work with the stay.

    Andres VegaRSR-50887 · Front Desk Agent
    Deliver guest serviceBy Front Desk Agent

  5. Review charges

    Check posted costs and confirmed receipts.

    Andres VegaRSR-50887 · Operations Reviewer
    Review chargesBy Operations Reviewer
    ApprovalOperations Reviewer examines charge evidence before the Finance Officer closes the balance.

  6. Close stay

    Finish departure and move the unit into cleaning.

    Andres VegaRSR-50887 · Property Manager
    Close stayBy Property Manager

Start with Reservation to departure

Inside a record

Connect booking and payment sources

Open any reservation to see its excursion bookings, the roles that work on it, its process stages and its approvals on one page.

  1. 1
    Record details

    Unit, Arrival date, Departure date and Guest count.

  2. 2
    Excursion bookings

    Each line is linked to this reservation.

  3. 3
    Who works on it

    Finance Officer, Front Desk Agent and Property Manager, each with their own permissions.

  4. 4
    Process stages

    Capture request and Review availability, with the role that acts.

  5. 5
    Approvals

    Review availability and Review charges, with who decides.

Requested ReservationsAndres Vega
Cruise Line Management · Reservations

Andres Vega

Cabin 225, oceanview · Requested

Log activity
1
Record details
UnitCabin 225, oceanview
Arrival date01 Nov
Departure date06 Nov
Guest count32
2
Excursion bookings

Andres Vega

Booking numberOutlet typeExcursion name
EB-32692RestaurantOld Harbor walking tour
EB-29891SpaReef glass-bottom boat
EB-75133RestaurantCoastal gardens visit
Excursion bookings
6
Total guest count
103
3

Who works on it

  • Finance OfficerManage folio charges, outlet charges, Payments
  • Front Desk AgentManage excursion bookings, service tasks
  • Property ManagerManage excursion bookings, Parties, rate plans, Reservations…
4

Process stages

  • Capture requestProperty Manager
  • Review availabilityProperty Manager
5

Approvals

  • Review availabilityProperty Manager
    Approved
  • Review chargesOperations Reviewer
    Waiting
Example screen with sample data
Approvals

Put booking and charge decisions with their owners

Operations Reviewer reads the linked evidence used for an operational decision.

OverviewApprovals
Cruise Line Management · Overview

Approvals

Signed in as Property Manager

Waiting for you

4 To review1 Overdue2 Decided todayOnly mine
0 selectedApproveReturn
  • PYM-75918PMT-2026-3184
    Nadia Okafor, Suite 304 sailingRequested by Finance Officer
    Pending2dActions
  • PYM-91464PMT-2026-3185
    Leo Bennett, Cabin 142 sailingRequested by Finance Officer
    Pending3dActions
  • PYM-82719PMT-2026-3186
    Leo Bennett, Cabin 142 sailingRequested by Finance Officer
    Pending3dActions
  • PYM-45313PMT-2026-3187
    Nadia Okafor, Suite 304 sailingRequested by Finance Officer
    Pending3dActions

Who approves what

DecisionApprover
Review availabilityProperty Manager checks capacity and competing dates.Property Manager
Review chargesCheck posted costs and confirmed receipts.Operations Reviewer
2 approval rules · set per role in Proto
Example screen with sample data
Who can approve what
Roles

A workspace for each role

Everyone opens Cruise Line Management to the work that is theirs. Pick a role to see what it starts with.

Finance Officer

Prepares authorized financial drafts and reconciles confirmed receipts.

This is the first screen this role sees.

OverviewDraft Folio Charges

Draft Folio Charges

Folio charges · Finance Officer

Folio charge numberService dateDescriptionAmountReservationStatus
FC-9833913 OctHarbor Table dinner for two100Hana Sato, Cabin 225 sailingDraft
FC-1289319 OctBlue Current spa treatment50Elise Morgan, Suite 301 sailingDraft
FC-9926404 NovSun Deck beverage service810Elise Morgan, Suite 301 sailingDraft
FC-9417711 OctGuided reef excursion180Camila Duarte, Cabin 233 sailingDraft
FC-4455602 NovCabin laundry service520Camila Duarte, Cabin 233 sailingDraft
6 of 6 records
Example screen with sample data

Roles and permissions

Reports

Read service and finance together

Read reservation, service, charge and payment activity together.

Overview
Cruise Line Management · Overview

Cruise Line Management dashboard

This quarter

Service tasks in view
6
Cleaning
2
Maintenance
2
Guest service
2

Reservations by status

How far records got this quarter

StageReachedStep
Requested29
Confirmed1448%
Checked in750%
Checked out457%

Guest count by status

Sample totals per stage

8.0k0
2.0kRequested
6.0kConfirmed
8.0kChecked in
5.0kChecked out
3.0kCancelled
Example screen with sample data
  1. 01Reservation pipeline

    Count reservations by their recorded status and arrival date.

  2. 02Unit occupancy

    Count units by unit type and current status.

  3. 03Guest arrival plan

    Show confirmed reservations by arrival and departure date with guest count.

  4. 04Service task backlog

    Group open and assigned work by due date and assigned person.

  5. 05Restaurant and spa bookings

    Group linked bookings by outlet type and start date.

  6. 06Folio charges by stay

    Show each reservation's posted and voided folio amounts.

  7. 07Outlet charges by stay

    Show outlet name, amount and charge status under each reservation.

  8. 08Payment reconciliation

    Compare confirmed and refunded payments with posted charges by reservation.

All reports and dashboards

Who it's for

Built around guest hospitality work

See how Cruise Line Management fits your kind of team.

Cruise guest services

Coordinate guest stays and onboard hospitality work.

Resort hospitality

Run stays, service work and outlet spending from linked guest records.

Retreat and wellness stays

Connect booked stays with spa service and guest charges.

Controls

Check each handoff on its source record

Each stage of reservation to departure names the role that acts and the status it records, so a change is never anonymous.

OverviewReservation to departure
Cruise Line Management · Process

Reservation to departure

Each stage, the role that acts and the status it records

Process stages
10
Approval steps
2
Roles involved
4
Tables touched
6
Confirm reservation
Property Manager
StatusRequested → Confirmed
RecordsUnits
Check in
Property Manager
StatusConfirmed → checked in
RecordsUnits
Deliver guest service
Front Desk Agent
StatusOpen → Assigned → in progress → Completed
RecordsService tasks, Reservations
Reservation to departure
  1. Start
    Review availabilityProperty Manager
    Reservations
  2. Step
    Confirm reservationRequested → Confirmed
    Units
  3. Step
    Check inConfirmed → checked in
    Units
  4. Step
    Deliver guest serviceOpen → Assigned → in progress → Completed
    Service tasks
  5. Step
    Record chargesDraft → Posted
    Outlet charges
Example screen with sample data

See each stage in detail

AI agent

Prepare decisions with Proto

Use Proto to prepare guest operations work for the right owner.

It can

  • Property Manager: Show requested reservations with their unit, guest count and dates for an availability review.
  • Front Desk Agent: Find the selected reservation before adding a restaurant or spa booking or service task.
  • Finance Officer: Gather posted charges and confirmed payments for a departure review.
  • Operations Reviewer: Bring linked evidence to the reviewer before a decision.

Stays with a person

  • People decide whether a unit fits a booking, whether evidence supports a charge and whether the unit is ready for another guest.
  • Proto can assemble the relevant records and prepare a change for the authorized owner.
  • Keep the decision and resulting status on the appropriate source record.

Set up an agent

Integrations

Connects to the tools you use

Set up connections through ERP.AI and Proto workflows, with every change logged.

  • Cruise Line Management
  • Payment provider
Data model

Your data, in tables you can change

Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.

Browse all 12 tables
12tables
  • Reservations and guests3
  • Units and rates4
  • Check-in and service4
  • Restaurant and spa bookings3
  • Folio and outlet charges4
  • Payments and departure6
Implementation

Roll out one team at a time

Start with one team and one process, then add the rest once the basics are running.

  1. Set the operating scope

    Choose a manageable set of units, rate periods and a team responsible for booking, service and finance.

  2. Bring in core records

    Check parties, units and rate plans before entering live reservations.

  3. Rehearse the stay

    Follow a requested reservation through confirmation, check-in, service, charges and departure.

  4. Check exceptions

    Try an overlapping request, a unit under maintenance, a disputed charge and a pending payment.

  5. Start the operating cycle

    Review the open work and financial handoffs with the named owners each day.

Read the implementation plan

Pricing

$0per user

The base account and everyday work in the ERP.AI app are free, for every user.

  • No per-user or per-seat fees
  • Viewing, editing, approving and exporting records in the app is free
  • Pay only for machine work: API calls, imports, workflows and AI agents
  • Prepaid credits from $5. Purchased credits never expire

Pricing details

Machine work rate card Included per $1 of credit

Machine work rate card
UsagePer $1
Record reads (list, filter, get)20,000
Search or aggregate queries4,000
Record writes4,000
Imported or synced records200,000
Workflow runs2,000
AI agent runs2,000
Scheduled jobs or webhooks20,000
File uploads (MB)2,000
CSV or PDF exports100
FAQ

Questions, answered

Scope, rollout and pricing for Cruise Line Management.

All questions
How do I get started?

Click Get started, then use Proto to configure Cruise Line Management for your business. Pilot a small set of units, one rate period and a representative reservation through departure.

Where does a guest stay begin?

Record the party and requested reservation with dates, guest count, unit and nightly rate. Property Manager reviews the unit before confirmation.

Can the team see available units?

Yes. Units record the current state and capacity; Available Units shows resources currently marked Available.

How are restaurant and spa bookings kept with a stay?

Front Desk Agent links each booking to the selected reservation and records the outlet type, start and guest count.

Who handles service tasks?

Front Desk Agent records the work. Property Manager assigns it to People and reviews completion against the affected unit.

How do charges reach the guest balance?

Finance Officer records folio or outlet charges against the reservation and distinguishes Draft, Posted and Voided.

How are payments treated at departure?

Finance Officer compares charges marked Posted with payments marked Confirmed. Pending and Refunded payments remain distinct.

What happens after checkout?

The reservation is marked checked out and the unit moves to Cleaning. Property Manager reviews the related work before making the unit Available.

Can we bring payment confirmations from another system?

Plan the provider connection and its reference rules during implementation. Check the source confirmation before marking the payment Confirmed.

Set up Cruise Line Management your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

Start now Download Proto

How to get started

A personal agent for your business

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