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- ELD / Hours of Service
- Who it's for
- Contract carrier operations
Contract carrier operations
Transport teams working with contract carriers need to know which partner supplied a movement and who owns its follow-up. ELD / Hours of Service attaches the partner and operating organization to the load. Dispatcher follows its commitment, while Transport Supervisor reviews driver activity and investigates discrepancies using the associated evidence.
How ELD / Hours of Service is set up for you
Partner context
Maintain the carrier contact and eligibility notes in the partner directory. Dispatcher selects the correct partner before planning so another shift can identify who to contact when pickup or delivery changes.
Organization scope
Keep the load, staff membership and submitted duty interval aligned with the operating organization. App Administrator prepares those references and the time zone used during the pilot.
Review responsibility
Name the independent Transport Supervisor who will decide on the submitted interval. Retain the provider identity and reason for the decision so the organization can explain why an import was accepted or returned.
Disputed outcomes
Use the original operation receipt and delivery evidence when a carrier reports a different result. Transport Supervisor compares the facts before authorizing correction within the agreed scope.
Transport teams working with contract carriers need to know which partner supplied a movement and who owns its follow-up. ELD / Hours of Service attaches the partner and operating organization to the load. Dispatcher follows its commitment, while Transport Supervisor reviews driver activity and investigates discrepancies using the associated evidence.
Begin with an established carrier and a recognizable depot-to-recipient load. Agree which source provides driver activity and how its identity will appear in the import evidence. Rehearse a returned interval whose driver text differs from the assigned person, then prepare a corrected review context.
Use a second rehearsal where the carrier confirms delivery but the local completion response is uncertain. The team should locate the original operation, compare the linked evidence and leave an unresolved result visible for review. Reconciliation must preserve the original attempt.
Agree attachment visibility before sharing recipient evidence across operating boundaries. Follow [Exception reconciliation](/eld-hours-of-service/processes/exception-reconciliation) for disputed outcomes and [Integrations](/eld-hours-of-service/integrations) for the source handoff decisions.
Features to start with
Duty interval review
Review driver activity against the correct load before completing a verified import.
Load planning and dispatch
Prepare a feasible movement and preserve the promised delivery time through dispatch.
Delivery evidence
Retain stop observations and supporting files alongside the delivery outcome.
Roles on the team
- Dispatcher
- Prepare assigned operational records and execute eligible reviewed actions.
- Transport Supervisor
- Review eligible revisions independently and reconcile operational evidence.
- App Administrator
- Maintain organization configuration and membership.
- Auditor
- Read authorized evidence and reports.
Set up ELD / Hours of Service your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.