Fulfillment and delivery

Warehouse Operator picks against a reservation linked to an accepted order line. Delivery records separate dispatch from actual arrival and title transfer. Warehouse Manager plans a route with a source warehouse, assigned operator and ordered stops, then reviews release evidence before execution.

At a stop, the operator records an actual attempt and line outcomes. A delivery can be partial: accepted, refused, failed and damaged quantities remain distinct. For dealer replenishment across several stops, a missed stop stays visible while successful lines progress toward billing.

• Pick. Warehouse Operator records picked quantity against a reservation for an accepted order line.
• Dispatch. Warehouse Manager reviews ready scope and releases the route before actual dispatch.
• Outcome. Warehouse Operator records each attempt; accepted, refused, failed and damaged line quantities remain separate.

Agree the shipment title rule, source warehouse and evidence required at dispatch or customer handoff. Give each route an assigned operator, coordinator, transport reference and stops before Warehouse Manager releases it. A route plan does not itself prove delivery.

Choose an order whose lines may have different outcomes at the same stop. Tell operators how to record a partial acceptance and who reviews a failed attempt. Finance should know whether title passes at dispatch or delivery before invoicing.

Pick part of an approved line from its reservation, then create a route with a planned stop. Warehouse Manager checks the operator, warehouse and load evidence before route release. Dispatch only the verified ready quantity.

Record an attempt where the dealer accepts part of one line and refuses another part. Compare dispatched, title-transferred, delivered and returned quantities for each line. A later attempt should work only on the unresolved scope. Review a repeat attempt so the same accepted quantity cannot be allocated twice, and show Accountant the title-transferred quantity eligible for invoice.

If a delivery attempt fails, retain the original route, stop and line outcome for the next operator. A new attempt should carry only the unresolved quantity. Sales Representative can use that evidence to explain the revised promise to the dealer while Accountant checks whether any quantity has transferred title.

• Delivery exception board — Shipments in planning, picking, dispatch or exception states for warehouse follow-up.
• Route schedule — Released and active routes with operator, warehouse and planned times.

Continue with the process and the implementation plan.