Trucks and stops

A food truck order needs a real place and an accountable operating team. Truck Manager maintains the organization and the destination record before Service Lead accepts work for that stop. The stop carries a code, address, contact and eligibility note. The organization supplies its time zone and currency, and the staff record links a team member to that organization. These records let the team identify where an order belongs when several stops are active.

An active destination is a candidate for service, not a promise that every requested serving time fits. The acceptance decision still checks capacity and the order’s planned serving time. For example, when a venue contact requests a lunch handover, Service Lead chooses the intended stop and checks the proposed time against the service period before accepting portions.

• Operating context. Admin maintains the organization and access identities used by the team.
• Destination details. Truck Manager keeps the stop address, contact and eligibility note current.
• Assigned work. Service Lead follows orders by stop, owner, status and serving time.

The same stop can appear on several orders without becoming a second order record. The order keeps its own customer reference, serving time and owner. This separation helps Truck Manager correct a stop contact without changing what an earlier customer requested. Team members have an active flag and a linked platform user, so access setup can follow the actual person assigned to the operation.

Agree which organization owns each stop and which staff may handle its orders. Check the time zone before entering planned service times. Choose a code convention that makes venues easy to distinguish in a crowded route list. If a stop represents a dining room or delivery destination, make that meaning clear in its eligibility note and in the team’s operating practice.

Truck Manager and Service Lead should also agree who checks capacity at order acceptance and what evidence they use. A stop marked active does not replace that check. Review how inactive destinations are handled when historical orders still refer to them, and retain the old order’s stop reference for later investigation.

Take a proposed order for a known venue. Truck Manager confirms its destination record and contact. Service Lead selects the stop, assigns an owner and enters the planned serving time. The acceptance check compares that time with available service capacity. Once accepted, the order preserves its destination and responsible owner. If the venue contact later changes, the team can update the stop record while the accepted order continues to show which stop was chosen.

Use a second case with an inactive stop. The team should resolve its eligibility before taking new work there. Compare the order list with the stop record and the assigned team member so a shift lead can explain who was expected to act.

• Active Truck Stops — Find destinations available for new service planning, with address and contact details.
• Open Service Orders — Follow current work at those destinations by serving time and owner.

See plan the stop and menu before accepting an order, then accept a service order for the capacity decision.