Assessment Evidence

Assessment evidence belongs to an application. The Case Analyst records the type of evidence, the provider reference, when it was received and, where available, the document. A reviewer can then compare a stated identity or assessment result with the source material that was actually received. The application link matters: a document placed on the wrong case can make an otherwise careful decision misleading.

Evidence can arrive at different points in review. Keep the received time so the team can see whether a document was available when an earlier decision was made. If a provider corrects a result, add a clear new source reference and review the case again. The Case Analyst should be able to explain which evidence the Credit Reviewer considered for the decision on that application.

• Case link. Every evidence record points to one application and can be opened from that review context.
• Provider trail. Evidence type, reference and receipt time make an external result identifiable.
• Document review. An attachment can carry the source material for the reviewer to inspect.

Agree which provider references the team will accept, how duplicate deliveries are reconciled, and who may attach or replace a document. Choose a naming convention for evidence types that analysts can apply consistently. The source provider remains responsible for its own result; this case record holds what the team received and how it informed review. Set a handoff for disputed evidence so the Credit Reviewer is not asked to infer a result from an unexplained attachment.

Start with an application that has more than one evidence item. Rehearse how a Case Analyst finds the identity source, an assessment document and the time each arrived. Then ask the Credit Reviewer to state whether the evidence is current enough for a decision. This reveals mismatched references before a larger import makes them hard to find.

Open a submitted application and compare its applicant with the source document. Read the provider reference and received time, then inspect the attachment if one exists. If the evidence conflicts with the applicant record, keep the application in review while the Case Analyst resolves the conflict. When a fraud alert is also linked to the case, the Fraud Investigator should be able to use the same evidence rather than create a separate account of what the provider said. After the reviewer decides, the case should retain the evidence that informed that decision.

• Assessment Evidence Register — Provider evidence and documents linked to reviewed applications.
• Submitted Application Decisions — Submitted cases awaiting a reviewer decision.

Use application review to rehearse evidence collection and alert investigation when evidence changes an alert disposition.