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- Gas Distribution Management
- Who it's for
- Multi-organization operator
Multi-organization operator
An operator serving separate utility organizations needs clear boundaries for teams and case review. The operating team can follow a reported case from its source identity through triage, evidence review and actual restoration. Each case keeps its organization, area, owner and current status together.
How Gas Distribution Management is set up for you
Case responsibility
A utility coordinator identifies the reported scope and names the team member who will follow it.
Evidence
Source-identified measurements and attachments stay with the incident.
Review
An independent reviewer records a reasoned decision against the current revision.
Restoration
The reported affected units, restoration time and linked confirmation evidence support the closing review.
Exceptions
Pending receipts remain visible until the provider result is reconciled.
An operator serving separate utility organizations needs clear boundaries for teams and case review. The operating team can follow a reported case from its source identity through triage, evidence review and actual restoration. Each case keeps its organization, area, owner and current status together.
Load organizations, memberships and areas before migrating open incidents. Bring one recently reported case through the full sequence with the people who will run it. Compare an accepted source event with an ambiguous one. The reviewer should be able to explain why one can progress and why the other needs a return or rejection.
Agree how incident identities come from the source system and how provider outcomes are confirmed. The case can retain an external incident reference and the receipt can retain an external operation reference. These connections should be tested against the same organization and case scope before normal operations begin.
Use [implementation](/gas-distribution-management/implementation) to prepare the first cycle and [roles](/gas-distribution-management/roles) to agree who may decide. The [data model](/gas-distribution-management/data-model) shows the case, evidence and review records that support the handoff.
Features to start with
Roles on the team
- Utility Coordinator
- Owns scoped service case triage, assignment and restoration confirmation.
- Independent Reviewer
- Checks submitted evidence and meter readings against the current case revision.
- Evidence Clerk
- Files source evidence and scoped attachments for cases.
- Operations Manager
- Oversees case exceptions, restoration and reconciliation.
- Admin
- Maintains organization, territory and team access.
Set up Gas Distribution Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.