Facilities

Facilities represent bookable inventory such as rooms, suites, venues, tables and treatment rooms. Each facility has a type, capacity and a current condition. Property Manager uses those details when assigning a booking. The same facility can serve different reservations over time, so arrival and departure dates matter as much as its current status.

An occupied facility should be visible as occupied during a stay. After checkout it moves to cleaning, and a passed inspection supports its return to available. Maintenance work has its own status and assigned check. A capacity or condition change should be reviewed against future confirmed bookings before the team promises that unit again.

• Unit identity. Keep the unit code and facility number usable by both desk and service staff.
• Condition. Use the facility status to show whether a unit may be assigned.
• Linked work. Tie cleaning and maintenance checks to the same facility.

Agree the meaning of available, occupied, cleaning and maintenance for each facility type. Determine who can move a facility out of maintenance and what inspection evidence the manager needs before returning it to service. Use actual facility numbers in the pilot so the desk and housekeeping discuss the same unit.

Start with an occupied room whose guest has checked out. Property Manager moves it to cleaning, and Front Desk Agent records a cleaning check against that facility and booking. Have the assigned person finish the check. The manager reviews the inspection result before making the facility available again. Try to assign a new reservation before the check passes; the team should keep the unit out of the available pool.

For a busy arrival day, compare the departure schedule with the cleaning queue before offering a room to the next party. If the prior stay ends that morning, a planned turnaround still needs a completed check before the manager marks the unit available. Keep the facility number visible to the desk and the person doing the inspection. When a maintenance task is open, review it alongside the booking calendar so the same unit is not promised while service work remains unresolved.

• Facility Turnaround — Find occupied, cleaning and maintenance facilities by their number and type.
• Open Service Checks — Trace unfinished cleaning or maintenance work to its facility and booking.

See the first handoff and the next decision for the linked operating sequence.