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Hospital Canteen Management
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Hospital Canteen Management · Available now

Track patient meal orders and ward service work.

Hospital Canteen Management organizes patient-linked meal orders across a service interval. A Property Manager maintains patient and ward records and dated meal plans.

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  • No per-user fees
  • Manual work is free
  • Configure it in Proto
OverviewMeal order queue
Hospital Canteen Management · Meal orders

Meal order queue

Meal orders in one list

New meal order
Meal orders in view
6
Total meal count
93
Requested
2
Accepted
2
Requested2
Daniel CruzEast Wing, Ward 3A
2
12 Oct
Beatriz CostaSurgical Ward 3B
33
29 Oct
Add
Accepted2
Beatriz CostaRecovery Ward 2C
2
29 Oct
Beatriz CostaRehab Ward 5B
31
25 Oct
Add
Preparing2
Leila RahmanMaternity Ward 1C
8
30 Oct
Amina YusufEast Wing, Ward 3A
17
23 Oct
Add
Daniel CruzMeal orders · MO-50629
Requested
WardEast Wing, Ward 3A
Serve from12 Oct
Serve until16 Oct
Meal count2
Accept meal orderMO-50629 · Daniel Cruz

The Property Manager checks the patient, ward capacity, interval and current order before accepting.

Waiting for Property Manager
ApproveReturn
Example screen with sample data
Tables, ready to use
12
Saved views
12
Roles with set permissions
5
Reports and dashboards
8
Features

Follow every meal order

Every feature works on the same records. Pick one to see the screen your team works in.

Meal orders

Keep patient-linked requests and service dates together.

  • Source identity
  • Current work
  • Evidence
  • Meal orders
  • Patients
  • Wards
Explore meal orders
OverviewRequested meal orders
Hospital Canteen Management · Meal orders

Requested meal orders

Acceptance waits for the property manager

New
Reservation numberPatientWardServe fromServe untilMeal count
MO-98646Hana MoriCardiac Ward 4A17 Oct25 Oct3
MO-70743Hana MoriCardiac Ward 4A11 Oct19 Oct31
MO-20161Hana MoriSurgical Ward 3B22 Oct30 Oct8
MO-42879Joseph OkoroSurgical Ward 3B12 Oct17 Oct22
MO-57872Leila RahmanMaternity Ward 1C21 Oct29 Oct22
6 of 6 records
Hana MoriMeal orders · MO-98646
Requested
WardCardiac Ward 4A
Serve from17 Oct
Serve until25 Oct
Meal count3
Example screen with sample data
Process

From request to service

Patient meal service ships ready to use. One step needs a named approval before the work moves on: Accept meal order (Property Manager).

Drag a card to another stage, or focus it and use the arrow keys. It updates to match the stage.

  1. Record patient and ward

    Choose the patient and ward for the service case.

    Daniel CruzMO-50629 · Property Manager
    Record patient and wardBy Property Manager

  2. Request meal service

    Record the service dates, meal count and linked order.

    Daniel CruzMO-50629 · Property Manager
    Request meal serviceBy Property Manager

  3. Accept meal order

    Review capacity and overlapping dates before acceptance.

    Daniel CruzMO-50629 · Property Manager
    Accept meal orderBy Property Manager
    ApprovalThe Property Manager checks the patient, ward capacity, interval and current order before accepting.

  4. Prepare service

    Assign the linked task and move the order into preparation.

    Daniel CruzMO-50629 · Property Manager
    Prepare serviceBy Property Manager

  5. Record meal charges

    Record and review the linked meal and diet charges.

    Daniel CruzMO-50629 · Finance Officer
    Record meal chargesBy Finance Officer

  6. Serve and reconcile

    Finish service and compare charges with receipt evidence.

    Daniel CruzMO-50629 · Property Manager
    Serve and reconcileBy Property Manager

Start with Order to service

Inside a record

Keep sources connected

Open any meal order to see its diet meal charges, the roles that work on it, its process stages and its approvals on one page.

  1. 1
    Record details

    Ward, Serve from, Serve until and Meal count.

  2. 2
    Diet meal charges

    Each line is linked to this meal order.

  3. 3
    Who works on it

    Finance Officer, Front Desk Agent and Property Manager, each with their own permissions.

  4. 4
    Process stages

    Request meal service and Capture diet meal request, with the role that acts.

  5. 5
    Approvals

    Accept meal order, with who decides.

Meal order queueDaniel Cruz
Hospital Canteen Management · Meal orders

Daniel Cruz

East Wing, Ward 3A · Requested

Log activity
1
Record details
WardEast Wing, Ward 3A
Serve from12 Oct
Serve until16 Oct
Meal count2
2
Diet meal charges

Daniel Cruz

Outlet charge numberMeal orderWard
DMC-35395Oliver Chen, pediatric lunchNorth Wing, Ward 2A
DMC-94224Oliver Chen, pediatric lunchSurgical Ward 3B
DMC-86317Maya Sethi, low sodium lunchMaternity Ward 1C
Diet meal charges
6
Total amount
3,690
3

Who works on it

  • Finance OfficerManage diet meal charges, meal lines, payment evidence
  • Front Desk AgentManage diet meal requests, kitchen tasks
  • Property ManagerManage diet meal requests, kitchen tasks, meal orders, meal…
4

Process stages

  • Request meal serviceProperty Manager
  • Capture diet meal requestOperations Reviewer, Front Desk Agent
5

Approvals

  • Accept meal orderProperty Manager
    Approved
Example screen with sample data
Approvals

Accept the right requests

Operations Reviewer can inspect the underlying records before an eligible outcome is authorized.

OverviewApprovals
Hospital Canteen Management · Overview

Approvals

Signed in as Property Manager

Waiting for you

4 To review1 Overdue2 Decided todayOnly mine
0 selectedApproveReturn
  • DMC-35395North Wing, Ward 2A
    Oliver Chen, pediatric lunchRequested by Finance Officer
    Draft3dActions
  • DMC-94224Surgical Ward 3B
    Oliver Chen, pediatric lunchRequested by Finance Officer
    Draft4dActions
  • DMC-86317Maternity Ward 1C
    Maya Sethi, low sodium lunchRequested by Finance Officer
    Draft3dActions
  • DMC-95901Cardiac Ward 4A
    Daniel Cruz, vegetarian lunchRequested by Finance Officer
    Draft3dActions

Who approves what

DecisionApprover
Accept meal orderReview capacity and overlapping dates before acceptance.Property Manager
1 approval rule · set per role in Proto
Example screen with sample data
Who can approve what
Roles

A workspace for each role

Everyone opens Hospital Canteen Management to the work that is theirs. Pick a role to see what it starts with.

Finance Officer

Prepares authorized financial drafts and reconciles confirmed receipts.

This is the first screen this role sees.

OverviewServed orders

Served orders

Meal orders · Finance Officer

Reservation numberPatientWardServe fromServe untilStatus
MO-22285Oliver ChenCardiac Ward 4A24 Oct31 OctServed
MO-38475Amina YusufNorth Wing, Ward 2A24 Oct02 NovServed
MO-46416Leila RahmanNorth Wing, Ward 2A18 Oct20 OctServed
MO-62254Leila RahmanMaternity Ward 1C14 Oct19 OctServed
MO-45203Leila RahmanMaternity Ward 1C02 Nov09 NovServed
6 of 6 records
Example screen with sample data

Roles and permissions

Reports

Read the working record

Read meal service, task and receipt patterns from the working records.

Overview
Hospital Canteen Management · Overview

Hospital Canteen Management dashboard

This quarter

Kitchen tasks in view
6
Cleaning
2
Maintenance
2
Meal Service
2

Meal orders by status

How far records got this quarter

StageReachedStep
Requested24
Accepted938%
Preparing444%
Served125%

Meal count by status

Sample totals per stage

1.0k0
-3000Requested
-5000Accepted
-2000Preparing
0Served
1.0kCancelled
Example screen with sample data
  1. 01Meal order state

    Which orders are still Requested, Accepted or Preparing by ward?

  2. 02Ward service load

    Compare meal count on linked meal orders by ward type and ward number.

  3. 03Kitchen task backlog

    Which due tasks remain Open, Assigned or in progress?

  4. 04Diet request mix

    How many requests use Standard or Special Diet by service date?

  5. 05Meal line amounts

    Sum meal line amount by Status and meal date.

  6. 06Diet charge amounts

    Sum diet meal charge amount by Status and charged at.

  7. 07Receipt status

    Which recorded amounts remain Pending or were Refunded?

  8. 08Ward availability

    Count Wards by Status and ward type.

All reports and dashboards

Who it's for

Built around ward service

See how Hospital Canteen Management fits your kind of team.

Hospital patient meal service

A food service team coordinating patient-linked orders across wards.

Ward-based service teams

Teams assigning meal service tasks to staff by ward and due date.

Hospital meal charges

Finance teams reviewing meal lines, linked charges and payment evidence.

Controls

Check before changing state

Each stage of patient meal service names the role that acts and the status it records, so a change is never anonymous.

OverviewPatient meal service
Hospital Canteen Management · Process

Patient meal service

Each stage, the role that acts and the status it records

Process stages
10
Approval steps
1
Roles involved
4
Tables touched
10
Accept meal orderApproval
Property Manager
StatusRequested → Accepted
Prepare service
Property Manager
StatusAccepted → Preparing
RecordsKitchen tasks, Team members
Record meal charges
Finance Officer
StatusDraft → Posted
RecordsDiet meal charges, Meal lines
Patient meal service
  1. Start
    Accept meal orderRequested → Accepted
    Property Manager
  2. Step
    Prepare serviceAccepted → Preparing
    Kitchen tasks
  3. Step
    Record meal chargesDraft → Posted
    Diet meal charges
  4. Step
    Record payment evidencePending → Confirmed
    Payment evidence
  5. Step
    Serve and reconcilePreparing → Served
    Property Manager
Example screen with sample data

See each stage in detail

AI agent

Ask Proto about the next action

Give staff help with the next service action.

It can

  • Property Manager: Find requested orders by ward and service date for acceptance review.
  • Front Desk Agent: Show open tasks and linked service requests for a shift handoff.
  • Operations Reviewer: Gather an order with its request and charge evidence for review.
  • Finance Officer: Compare posted charges with confirmed payment evidence for one order.

Stays with a person

  • A person must decide whether an order is acceptable and whether the linked evidence supports an eligible outcome.
  • External payment confirmation comes from the provider.
  • Give the agent a precise order and ask it to show the source records before any state change.

Set up an agent

Integrations

Connects to the tools you use

Set up connections through ERP.AI and Proto workflows, with every change logged.

  • Hospital Canteen Management
  • Patient source
  • Ward source
  • Payment provider
  • Accounting
Data model

Your data, in tables you can change

Every record lives in a table you can see, extend and export. Add fields or whole tables in Proto.

Browse all 12 tables
12tables
  • Meal orders3
  • Patients and wards3
  • Meal plans3
  • Kitchen tasks4
  • Diet meal requests3
  • Charges and payments4
Implementation

Roll out one team at a time

Start with one team and one process, then add the rest once the basics are running.

  1. Agree the operating rule

    Choose the patient source, ward capacity rule, service interval and order acceptance owner.

  2. Prepare records

    Load patients, wards, staff and dated meal plans. Check required links and the ward states.

  3. Rehearse service

    Take a Requested order through acceptance, preparation, a linked service request and an assigned task.

  4. Rehearse finance

    Enter a draft meal line and diet charge, then compare them with confirmed receipt evidence.

  5. Review access and exceptions

    Check cancellations, voids, refunds, changed counts and repeated commands with the actual roles.

Read the implementation plan

Pricing

$0per user

The base account and everyday work in the ERP.AI app are free, for every user.

  • No per-user or per-seat fees
  • Viewing, editing, approving and exporting records in the app is free
  • Pay only for machine work: API calls, imports, workflows and AI agents
  • Prepaid credits from $5. Purchased credits never expire

Pricing details

Machine work rate card Included per $1 of credit

Machine work rate card
UsagePer $1
Record reads (list, filter, get)20,000
Search or aggregate queries4,000
Record writes4,000
Imported or synced records200,000
Workflow runs2,000
AI agent runs2,000
Scheduled jobs or webhooks20,000
File uploads (MB)2,000
CSV or PDF exports100
FAQ

Questions, answered

Scope, rollout and pricing for Hospital Canteen Management.

All questions
How do I get started?

Click Get started, then use Proto to configure Hospital Canteen Management for your business. Start with one ward, a small patient set and a complete meal-service case.

What is a meal order linked to?

Each order links to a patient and a ward. Related requests, tasks, lines, charges and receipts link back to the order.

How do we see work awaiting acceptance?

Use Requested meal orders to inspect the patient, ward, dates and count before the Property Manager accepts the request.

Can a task be assigned to a named person?

Yes. A task names an assigned team member and has a due date and status.

How are diet meal requests represented?

A linked service request carries its type, service date and meal count. The service type can be Standard or Special Diet.

Where is the menu item recorded?

A meal line carries its menu item, meal date and amount against the linked order.

What happens to a draft charge?

The Finance Officer can review a Draft meal line or diet charge before it is Posted or Voided.

Does serving an order confirm payment?

A payment record has its own Pending, Confirmed and Refunded status and provider reference. Finance checks it separately from service.

How do we check ward availability?

A ward has Available, Occupied, Cleaning and Maintenance states. Review the ward and its open tasks before reuse.

What should we test before a wider rollout?

Run one request through acceptance, service tasks, charges and receipt reconciliation. Include a changed date or count and a repeated action.

Set up Hospital Canteen Management your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

Start now Download Proto

How to get started

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